Training & Enablement Specialist

New Balance•Boston, MA

2d•Hybrid

About The Position

The Training & Enablement Specialist partners with business stakeholders to improve performance, readiness, and adoption through effective learning and enablement solutions. The role independently leads discovery, analyzes business needs, recommends enablement approaches, and manages learning initiatives from planning through delivery. The Specialist translates complex processes, systems, and ways of working into practical learning experiences and works with the Training & Enablement team to support onboarding, business transformation, technology implementations, process changes, and continuous learning programs across North America. The Specialist partners with stakeholders and subject matter experts to understand business goals and enablement needs; designs learning content and digital adoption experiences; manages project delivery; and supports training, readiness, testing, and rollout activities. The role also measures learning effectiveness and adoption and uses stakeholder input, learner feedback, and performance data to improve solutions.

Requirements

Bachelor's degree or equivalent work experience.
Experience in Learning & Development, Training, Enablement, Business Operations, Change Management, or a related field.
Experience leading stakeholder discussions, gathering requirements, and translating business needs into practical solutions.
Strong communication, facilitation, presentation, and stakeholder management skills.
Strong project management, organization, and prioritization abilities.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft 365 applications.

Responsibilities

Partner with stakeholders and subject matter experts to understand business goals, workflows, challenges, and enablement needs.
Analyze requests and recommend effective enablement approaches, including identifying when solutions beyond training may be needed.
Define target audiences, learning objectives, success measures, and readiness requirements.
Build partnerships across business and technology teams and serve as the primary enablement contact for assigned initiatives.
Recommend approaches that support adoption, performance improvement, and business outcomes.
Design and develop eLearning, instructor-led training, job aids, videos, facilitator guides, communications, and performance support resources.
Translate business processes, systems, and technical concepts into clear, practical, learner-centered experiences.
Apply adult learning principles and instructional design best practices to improve engagement and knowledge retention.
Maintain and improve learning content based on business changes, learner feedback, and performance data.
Design and maintain in-app guidance, walkthroughs, tooltips, and workflow-based learning experiences.
Partner with business and technology teams to embed learning into the flow of work.
Evaluate user feedback and adoption data to identify opportunities for improvement and support digital adoption strategies.
Manage multiple learning and enablement initiatives, including planning, scoping, stakeholder alignment, timelines, risks, and deliverables.
Coordinate reviews, approvals, testing, communications, and launch activities.
Track progress and communicate status, dependencies, and recommendations to stakeholders.
Ensure solutions are delivered on time, meet quality standards, and align with business objectives.
Facilitate learning experiences, workshops, and training sessions when needed.
Support business readiness, pilot, testing, and rollout activities for process and technology initiatives.
Partner with project teams to prepare associates for new ways of working.
Measure learning effectiveness, adoption, and learner feedback to identify improvements.