Training & Development Specialist

Jetstream of Houston•Montreal, QC

5d•CA$70,000 - CA$80,000•Hybrid

About The Position

The Training and Development Specialist reports to the Training & Development Manager and supports key operational leaders delivering impactful training with a primary focus for Service training. This role develops, and implements learning programs that improve onboarding, technical skills, customer service, and operational consistency. By creating practical training solutions for in‑person, virtual, and on‑demand environments, the training specialist’s success in this role requires a strong learning and development mindset. While focused primarily on Service operations, this role collaborates closely with leaders and subject matter experts to standardize processes and enhance overall learning and development across the organization.

Requirements

Over 3 years in service operations roles and over 2 years in heavy equipment, trucking, or manufacturing industries
Strong understanding of ERP and operational systems such as IntelliDealer, Smartsheet, TARGIT, and TEAMS
Skilled in adult learning, training design, facilitation, and delivering engaging presentations
Experience coaching and developing service teams, including Service Writers and Coordinators
Ability to identify performance gaps and build learning solutions aligned with business needs
Capable of translating complex technical processes into clear training materials and job aids
Strong communication, organization, project management, and stakeholder‑influencing skills supporting standardization and continuous improvement
Post-secondary diploma
Must have valid driver’s license with a clean driving record
Must be able to pass a pre-employment background check
Must have or be able to obtain a valid passport and be available for travel

Nice To Haves

Certificate, Diploma, or Degree in Adult Education, Learning & Development, Instructional Design, Organizational Development, Human Resources, or related discipline considered a strong asset.

Responsibilities

Conduct training needs and skills gap assessments to identify development opportunities across departments and teams.
Design, develop, and maintain training materials, learning resources, procedures, and standardized work instructions.
Deliver engaging training programs through workshops, webinars, coaching, e-learning, and in-person instruction.
Support onboarding programs and employee development initiatives by providing structured learning pathways and resources.
Collaborate with leaders and HR to develop competency models, employee development plans, and career progression pathways.
Maintain and administer the Learning Management System (LMS), including training records, course assignments, and learner progress tracking.
Monitor and evaluate training effectiveness through assessments, feedback, competency validation, and performance metrics.
Develop cross-functional knowledge of Service and Parts operations to support training, process consistency, and business continuity.
Ensure that all training programs meet legislation requirements.