Training & Development Specialist
About The Position
The Training & Development Specialist provides training and facilitative processes to help team members develop the skills needed to perform their jobs and deliver outstanding customer service. The specialist assesses organizational training needs, identifies skill and job-competency gaps—including supervisory and management skills—and designs or sources and delivers tailored training programs. The role partners with department management teams to provide timely interventions that support service and financial results. The specialist develops and maintains training programs, including the Tribal Development program and succession planning; designs and delivers orientation, compliance, and other training; manages training schedules, budgets, and vendor relationships; and evaluates training quality and effectiveness. The role also supports leadership development, coaches team members on professional and leadership goals, and maintains training participation and team-member data.
Requirements
- Bachelor of Arts or Bachelor of Science degree in Education or Business.
- Three years of experience in a training function, including developing and designing training courses and systems and understanding training’s strategic role in supporting business objectives.
- Experience conducting training-needs analyses and evaluating training programs, including their cost-benefit.
- Ability to negotiate vendor contracts, consult with all organizational levels, and serve as a role model for effective training.
- Proven training experience.
- Excellent interpersonal, organizational, developmental, and presentation skills.
- Professional appearance.
- Strong communication, influencing, negotiation, management, leadership, coaching, mentoring, budgeting, and time-planning skills.
- Analytical and problem-solving skills.
- Washington State and Tribal Gaming License (Class III).
- Valid state driver’s license and eligibility to be insured through the company’s insurance.
Nice To Haves
- Bi-cultural experience.
- PHR/SPHR certification.
- Tribal or non-Tribal casino experience.
- ADP (Payroll/HR System) and CMP background.
Responsibilities
- Identify organizational training needs and gaps in cooperation with HR, operating functions, and line management.
- Provide input to the training strategy and develop specific training plans.
- Optimize the training syllabus and offer specialized courses to managers and employees.
- Design and present orientation and compliance training, including sexual-harassment prevention and Title 31 training.
- Prepare training manuals and training offerings for team members and managers.
- Plan training courses and sessions and manage and monitor the assigned training budget.
- Manage contracts with external vendors and cooperate with vendors to deliver tailored training programs.
- Develop, maintain, and enhance the Tribal Development program and implement a succession-planning process.
- Oversee the quality of training sessions delivered by external vendors.
- Build the internal trainer network and organize regular Train the Trainer sessions.
- Monitor training best practices and introduce them within the organization.
- Evaluate training courses and implement improvements.
- Work with the HR Director to design programs for high-potential team members and future leaders.
- Create and publish a quarterly training calendar.
- Administer the training participation database and create ADP biographic data for team members.
- Provide articles for the monthly newsletter.
- Coach and counsel team members on professional and leadership development goals to support individual and organizational objectives.
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What This Job Offers
Job Type
Full-time
