Training & Development Manager
About The Position
North Star Community Credit Union is seeking a Training & Development Manager to shape learning across the organization. The role owns the learning framework and program execution, translating organizational priorities into practical learning experiences for onboarding, employee development, and leadership programs. The manager works with managers, CLPs, and subject matter experts to prepare employees to perform independently and deliver an exceptional member experience. The position develops welcoming onboarding and role-specific learning pathways; creates instruction, hands-on practice, coaching, and assessments; supports CLPs and subject matter experts in delivering consistent learning; contributes to manager and emerging-leader development; and creates accessible learning materials and job aids. The manager uses feedback, performance insights, and business needs to improve programs and evaluate their effectiveness. The work supports employees across branches and departments and contributes to the credit union’s service to members and communities.
Requirements
- Ability to make complex information understandable and connect learning to real situations.
- Creativity in program design and organization in execution.
- Collaborative approach to working with others.
- Comfort facilitating and coaching.
- Ability to balance multiple priorities and follow through to assess whether learning improves performance.
- Commitment to helping people succeed.
Responsibilities
- Build onboarding and role-specific learning pathways for new employees.
- Design learning programs that combine instruction, hands-on practice, coaching, and assessments.
- Provide CLPs and subject matter experts with resources, tools, and coaching to support consistent learning delivery.
- Support development programs for managers and emerging leaders using practical leadership activities, discussion guides, and follow-up.
- Create accessible learning materials, job aids, guides, and other resources for employees.
- Use feedback, performance insights, and business needs to improve programs and evaluate their effectiveness.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
