Training & Development Manager

North Star Community Credit Union • Maddock, ND

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About The Position

The Training & Development Manager shapes learning across North Star Community Credit Union, bringing consistency, creativity, and practical application to onboarding, employee development, and leadership programs. Reporting to the VP of Talent & Organizational Development, this role translates organizational priorities into meaningful learning experiences and owns the learning framework and program execution. The manager works with managers, CLPs, and subject matter experts to prepare employees to perform independently and deliver an exceptional member experience.

The role designs onboarding and role-specific learning pathways, develops programs that combine instruction, hands-on practice, coaching, and assessment, and equips learning facilitators with resources and coaching. It also supports manager and emerging-leader development, creates practical learning materials, and uses feedback, performance insights, and business needs to improve programs and evaluate their effectiveness. The work reaches across branches and departments to support employee growth and North Star’s commitment to members and communities.

Requirements

• Ability to make complex information understandable and connect learning to real situations.
• Creativity in program design and organization in program execution.
• Collaborative approach to working with others.
• Comfort facilitating, coaching, and balancing multiple priorities.
• Follow-through in evaluating whether learning translates into stronger performance.
• Care about helping people succeed.

Responsibilities

• Build onboarding and role-specific learning pathways for new employees.
• Design learning programs that include instruction, hands-on practice, coaching, and assessments.
• Provide CLPs and subject matter experts with resources, tools, and coaching to deliver effective, consistent learning.
• Support development programs for managers and emerging leaders with practical leadership activities, discussion guides, and follow-up.
• Create accessible learning materials, job aids, guides, and other resources for employees.
• Use feedback, performance insights, and business needs to strengthen programs and evaluate their effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed