Training Delivery Specialist

Les Schwab • Bend, OR

11d

About The Position

Deliver tier 1 service and support to store employees, managers, and system users across the organization. Diagnose, troubleshoot, resolve, or escalate technical tickets, system inquiries, and course challenges related to operational training programs. Facilitate virtual instructor-led learning sessions, host training deep dives, and support administrative logistics for training events. Perform routine administration within the Learning Management System, including training assignments, transcript research, report requests, and instructor-led roster management. The position also provides end-user assistance, coordinates training reports and assignments, supports system configuration and course quality assurance, and assists with training content and event logistics. The work environment is an office, with minimal travel.

Requirements

• At least 1 year of customer service support experience.
• Strong written and verbal communication skills and excellent interpersonal skills.
• Commitment to providing high-quality customer service.
• Ability to troubleshoot, problem-solve, and develop creative solutions.
• Ability to work effectively within a high-performing team.
• Flexibility and responsiveness to changing demands; ability to multitask and manage competing deadlines and demands.
• Ability to use a computer, keyboard, copier, and telephone.
• Occasional lifting of up to 25 pounds.

Nice To Haves

• Bachelor’s degree preferred.
• 1–3 years of LMS support or administration experience preferred.
• Experience with e-learning quality testing and technical troubleshooting processes preferred.
• Experience with Cornerstone Learning Management System, Google Suite, Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

• Provide customer service and operational training support to employees, including assistance with LMS navigation, transcripts, and reporting.
• Troubleshoot LMS and course issues, identify root causes, document and escalate issues through internal service tracking tools, and follow through to resolution.
• Support instructor-led training sessions, both in person and virtually, and facilitate virtual classrooms and training deep dives.
• Maintain collaborative relationships with Help Desk resources and partner with stakeholders on system use, feedback, and improvement opportunities.
• Research training history and provide requested reports; execute, QA review, administer, and deliver weekly, monthly, quarterly, and other reports as needed.
• Assist with the design of system-generated reports and assign training to end users as needed.
• Maintain system configuration, including automatic training assignments, curriculum adjustments, custom and welcome pages, system-generated email, and system release readiness.
• Conduct quality assurance testing on new e-learning courses and curriculum deliverables according to deployment processes.
• Assist with content development, including curriculum configuration, user guides, job aids, store training meeting materials, and onboarding packets.
• Manage logistics for digital and onsite training programs, including session planning and instructor-led roster management.
• Perform data input and reporting, and track course attendance and learner transcripts.

Benefits

• Quarterly bonus
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Company-funded retirement plan
• Paid time off
• Short- and long-term disability
• Employee discount
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed