Training Delivery Specialist

Les Schwab Tire Centers•Bend, OR

13d

About The Position

The Training Delivery Specialist delivers tier 1 service and support to store employees, managers, and system users across the organization. The role diagnoses, troubleshoots, resolves, or escalates tickets, system inquiries, and course challenges related to operational training programs. It also facilitates virtual instructor-led learning sessions, hosts training deep dives, and supports administrative logistics for training events. The position performs routine administration in the Learning Management System, including training assignments, transcript research, report requests, and instructor-led roster management. Work includes supporting LMS users and training sessions, coordinating and quality-checking reports, assisting with system configuration and course testing, and supporting content development and training event logistics.

Requirements

At least 1 year of customer service support experience.
Written and verbal communication skills and excellent interpersonal skills.
Commitment to providing World Class Customer Service.
Ability to troubleshoot, problem-solve, and develop creative solutions.
Ability to work effectively within a high-performing team.
Flexibility and responsiveness to changing demands, with the ability to multitask and manage competing deadlines and demands.
Ability to use a computer, keyboard, copier, and telephone.

Nice To Haves

Bachelor’s degree.
1–3 years of LMS support or administration experience.
Experience with e-learning quality testing and technical troubleshooting processes.
Experience with the Cornerstone Learning Management System, Google Suite, Microsoft Word, Excel, and PowerPoint.

Responsibilities

Provide customer service and direct instruction assistance to retail stores and employees regarding operational training programs.
Troubleshoot LMS and course challenges, identify root causes, document issues in internal service-tracking tools, and resolve or escalate them while following through on resolution.
Provide end-user assistance with LMS navigation, transcripts, and reporting.
Support instructor-led training sessions, including virtual and in-person sessions.
Maintain collaborative relationships with Help Desk resources and partner with stakeholders on system usage, feedback, and improvement opportunities.
Research training history and provide reports upon request.
Execute, review for quality, administer, and deliver weekly, monthly, quarterly, and other requested reports; assist with system-generated report design.
Assign training to end users as needed.
Assist with system configuration, including automatic training assignments, curriculum adjustments, custom and welcome pages, system-generated email, and system release readiness.
Conduct quality assurance testing according to course and curriculum deployment processes.
Assist with content development, including curriculum configuration, user guides, job aids, store training meeting materials, onboarding packets, and other deliverables.
Manage training logistics and support routine LMS administration, including attendance and transcript tracking, data input, and instructor-led roster management.