Training Delivery Specialist II
About The Position
The Training Delivery Specialist II prepares for and delivers training to end users. Working with other training staff, this role designs, develops, validates, modifies, and maintains training content, lesson plans, manuals, self-study modules, presentations, and other learning tools. The specialist delivers online and classroom presentations, demonstrations, workshops, and training sessions for end users and train-the-trainer participants on a range of topics and technical application systems, tools, and modules. The role also prepares learning classrooms, including arranging seating and setting up equipment, curricula, and supplies. It solicits feedback through evaluations and surveys, participates in post-training debriefs to resolve issues and improve learning, and takes part in workflow analysis as it relates to training. Experience with Epic training and the Amplifire platform is highly desired.
Requirements
- Bachelor's degree in Computer Science, Learning Design, Education, Healthcare Management, Information Technology, or a related field; equivalent experience may be accepted in lieu of the degree.
- Two years of recent relevant experience.
- Demonstrated understanding of adult learning concepts.
- Strong oral presentation and written communication skills.
- Ability to communicate thoughts, ideas, and technical details clearly and concisely to diverse audiences.
- Effective presentation and training skills, including the ability to provide information and instruction and encourage acceptance of an opinion or action.
- Ability to establish rapport and trust, listen perceptively, and convey awareness in one-to-one or small-group situations.
- Ability to establish and maintain cooperative working relationships across Sutter Health and with external organizations.
- Ability to foster a stimulating and accepting learning environment and guide others in solving complex problems.
- Ability to analyze information, problems, situations, practices, or procedures and draw logical, objective conclusions.
- Ability to set priorities and complete assignments in a timely manner.
- Customer-service focus in actions and decisions.
- Solid application of adult learning concepts and interpersonal skills to manage classes and guide end users toward understanding the subject matter.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Experience with Epic training.
- Experience with the Amplifire platform.
Responsibilities
- Prepare for and deliver training to end users.
- Partner with training staff to design, develop, validate, modify, and maintain training materials and supportive learning tools.
- Deliver online or classroom presentations, demonstrations, workshops, and training sessions for end users and train-the-trainer participants.
- Prepare learning classrooms, including setting up equipment, seating arrangements, curricula, and supplies.
- Solicit post-training feedback through evaluations and surveys.
- Participate in post-training debriefs to resolve issues and improve learning.
- Participate in workflow analysis as it relates to training.
Benefits
- Comprehensive benefits package for eligible positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
