Training Specialist II - Revenue Cycle

Owensboro Health•Owensboro, KY

4d•Onsite

About The Position

The Training Specialist II develops and provides education and training services for Revenue Cycle departments, oversees compliance and skills assessment, and maintains related records. The role develops, coordinates, and delivers Epic and Revenue Cycle training for new and existing staff using adult learning principles, standardized curriculum, and competency-based instruction. Training may be delivered in classroom, virtual, one-on-one, and at-the-elbow settings, covering Epic applications, Revenue Cycle workflows, departmental operations, and integrated software solutions. The specialist develops and maintains training materials, learning activities, competency assessments, and educational resources. They use Epic, HealthStream, and other reporting tools to identify knowledge gaps, monitor training effectiveness, recommend coaching, and support continuous learning. The role also provides operational and application support to end users, reinforces standardized processes, and promotes effective use of Epic functionality. The position collaborates with Information Technology, Revenue Cycle leaders, clinical and operational stakeholders, and Epic support teams on training initiatives, workflow improvements, system optimization, and related projects. It supports training administration, including schedules, learning management systems, communications, reporting, and departmental projects. As an advanced training resource, the specialist provides consultation, coaching, and guidance on Epic utilization, workflow efficiency, and staff development, while keeping training content accurate and aligned with organizational objectives. The role works primarily Monday through Friday, 8:00 a.m. to 5:00 p.m.; weekends may be required as needed. It is full-time at 1.0 FTE, or 80 hours per pay period, in an office environment. The position supports Owensboro Health's mission, vision, core commitments, and business interests and follows organizational policies and procedures, with a focus on compliance, safety, and high reliability.

Requirements

At least 3 years of relevant experience, as determined by the organization.
Bachelor's degree or higher in a related field, as determined by the organization, required upon hire; a combination of education, training, and experience may be considered in lieu of a degree.
Required upon hire: Certified or accredited through Epic Systems in one or more listed applications: Epic Care Ambulatory, Epic Care Urgent Care, Benefits Engine, Cadence, Grand Central, Hello World, Hospital Outpatient Department, MyChart, Payer Platform, Prelude, Referrals and Authorization, Resolute – Hospital Billing and Professional Billing, Training Environment and Documentation, or Welcome.
Critical-thinking skills and decisive judgment.
Ability to work under minimal supervision, independently and as part of a team, and meet deadlines.
Ability to work in a stressful environment and take appropriate action.
Ability to rely on experience and judgment to plan and accomplish goals.
Excellent organizational, presentation, listening, and verbal skills.

Responsibilities

Develop, coordinate, and deliver Epic and Revenue Cycle training programs for new and existing staff using adult learning principles, standardized curriculum, and competency-based instructional methods.
Conduct classroom, virtual, one-on-one, and at-the-elbow training on Epic applications, Revenue Cycle workflows, departmental operations, and integrated software solutions.
Develop and maintain training materials, learning activities, competency assessments, and educational resources.
Use Epic, HealthStream, and other reporting tools to identify knowledge gaps, monitor training effectiveness, recommend coaching opportunities, and support continuous learning.
Provide ongoing operational and application support to end users, answer workflow questions, reinforce standardized processes, and promote effective use of Epic functionality.
Adapt instructional methods to different learning styles and training needs while supporting learner engagement and success.
Collaborate with Information Technology, Revenue Cycle leaders, clinical and operational stakeholders, and Epic support teams on training initiatives, workflow improvements, and system optimization.
Participate in planning, implementation, and support of Epic, operational, and workflow-related projects as a Revenue Cycle Training Team representative.
Assist with training administration, including schedules, learning management systems, educational communications, reporting, and assigned departmental projects.
Participate in Epic education team initiatives, instructional design, team development, and problem-solving activities.
Review application functionality, workflows, and system updates to keep training content accurate, relevant, and aligned with organizational objectives.
Serve as an advanced training resource by consulting, coaching, and guiding Revenue Cycle departments on Epic utilization, workflow efficiency, and staff development.
Support Owensboro Health's mission, vision, core commitments, and business interests; follow organizational policies and procedures and act consistently with a culture of compliance, safety, and high reliability.