Training Specialist I - Revenue Cycle

Owensboro Health•Owensboro, KY

About The Position

Responsible for educating staff within Revenue Cycle departments across the organization. The Training Specialist delivers Epic training and supports end users in understanding system functionality, departmental workflows, and related software applications. The role uses established curricula and adult learning principles, provides ongoing user support, and helps identify and address knowledge gaps to improve application use and Revenue Cycle operations. The position works under general supervision and requires critical thinking and decisive judgment, including the ability to work in a stressful environment and take appropriate action.

Requirements

A minimum of 2 years of relevant experience.
An associate degree or higher, or a diploma in a related field, required upon hire; a combination of education, training, and experience may be considered in lieu of a degree.
Critical thinking skills and decisive judgment.
Ability to work under general supervision and in a stressful environment, and to take appropriate action.

Responsibilities

Deliver Epic training programs for Revenue Cycle end users using established curricula and training materials.
Conduct classroom, virtual, and individual training on Epic functionality, departmental workflows, and related software applications.
Use adult learning principles to educate and support new and existing staff.
Administer knowledge assessments, competency evaluations, and hands-on training exercises.
Provide ongoing support and assistance to end users regarding standard Epic workflows and system functionality.
Provide in-person, telephone, and remote support to reinforce established workflows and operational processes.
Assist in maintaining training documentation, learning materials, schedules, and educational resources.
Participate in Epic education team meetings, training initiatives, and departmental activities.
Assist with routine reporting, system reviews, and other assigned departmental activities.
Collaborate with internal stakeholders to support training delivery and user adoption.
Use Epic and HealthStream reports to identify user knowledge gaps and team members needing coaching, and proactively support efficient and effective application use.
Participate in instructional design, team building, and problem-solving programs for Epic application end users to build knowledge and proficiency and enhance Revenue Cycle operations.
Support Owensboro Health’s mission, vision, core commitments, and business interests; adhere to organizational policies and procedures; and perform duties consistently with a culture of compliance, safety, and high reliability.