Training Coordinator

Constellis•Moyock, NC

27d

About The Position

The Training Coordinator will be responsible for communicating with current and prospective customers to identify training needs, match needs with resources and available schedules, and manage the post-sale process to ensure customer satisfaction and total process adherence. Customers include military (U.S. and non-U.S.), law enforcement, commercial groups, private individuals, and others. The Training Coordinator will be responsible for coordinating the entire process that includes providing information to prospects, including pricing and availability, and assuring that lodging, dining, and facilities needs are met.

Requirements

Three or more years of sales, marketing, and customer service experience, typically acquired in U.S. military or law enforcement communities
Must have knowledge of firearms and training
Advanced proficiency with MS Office required
Expert knowledge of applicable government regulations and internal company policies in a highly regulated environment
Effective oral and written communication skills
Strong organizational skills with the ability to manage time and multiple priorities to completion
Problem solving skills with an analytical thought process
Ability to adapt to a rapidly changing environment
Must be able to lift, lower, carry, push or move objects up to 25 lbs.
Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch and handle work related supplies and tools.

Responsibilities

Schedule training by using the POLARIS scheduling system to ensure efficient and productive use of system
Work with clients regarding training needs to align needs with training center schedules, capabilities, instructor capabilities, etc.
Capture customers’ requirements and develop training solutions to meet those requirements by communicating and consulting with customers and prospects on topics such as weaponry, ranges and sites needed, instructors’ availability, trainees’ eligibility, assembling and transmitting information packets that include costs and training options, etc.
Consult with potential prospects to describe training resources as well as products and pricing in an effort to maximize customers’ training experience and fulfill customer needs
Coordinate with departments outside of Training (such as Pricing, Contracts, etc.) to support conformity to each customer’s training requirements, to confirm pricing through existing contracts where applicable, and to coordinate the billing process
Handle special scheduling needs, such as requests for specific ranges or instructors, and suggest alternatives
Manage post-sale communication, check for enrollment changes, adds, deletes etc., in an effort to coordinate instructor needs and ratios, and to ensure trainee eligibility
May train schedulers to use systems, gain familiarity with ISC processes, etc.
May participate in sales roles at trade shows, conferences, and other venues
Perform all functions in a highly regulated environment in compliance with government regulations and internal company policies
Additional duties and responsibilities include greeting visitors and receiving phone calls, ad hoc office management tasks, maintain calendars for appointments, sort mail, make copies, printing student guides and certifications for training courses, issuing employee badges, and expense reporting actions
Other duties as assigned