Training Coordinator

Teleperformance•Austin, IN

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Requirements

Demonstrate ability to lead and coach trainers.
Demonstrate knowledge of the Business and applicable operational platforms.
Support effective facilitation.
Apply knowledge of curriculum topic objectives.
Manage and support the learning environment.
Measure and enhance learning effectiveness.
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Responsibilities

Conduct weekly required trainer observations for each trainer.
Coach trainers to provide effective learning facilitation.
Provide support related to training, scheduling training events.
Ensure trainers are kept abreast of training requirements.
Ensure trainers are completing all required tracking.
Successfully complete training for role in which they are responsible.
Conduct training change management.
Ensure the maximum effectiveness of staff by implementing coaching programs.
Monitor and report on the effectiveness of training programs and implement remediation programs.
Successfully complete Trainer Certification.
Ensure trainers are adhering to the Agent and/or representative training schedule and curriculum.
Ensure Trainers are completing all appropriate pre-class preparation and course work.
Attend weekly training meetings to provide trainer update on classroom status, trainer observations and any action plans that are in place.