Training Coordinator

DHL Supply Chain • San Antonio, TX

2d

About The Position

The Training Coordinator trains associates on site-required regional standard operating procedures, work instructions, safety standards, processes, and material handling equipment (MHE). The role facilitates, communicates, and documents MHE, Yard Mule, and Crane/CombiLyft certifications and recertifications, as well as other training as needed. The coordinator supports site quality programs and procedures and helps ensure employees follow established standards.

The position develops and delivers training, evaluates work instructions, supports onboarding and cross-training, maintains training records, and monitors training performance. It works with Safety, site leadership, and other teams on job safety analyses, audits, quality inspections, continuous improvement, and site initiatives. The coordinator may support off-shift operations during critical business needs, assist with HR processes, and support DHL sister sites when required.

This is a second-shift position. Regular non-peak hours are 2:00 p.m.–10:30 p.m.; new-hire orientation hours are 4:00 p.m.–12:30 a.m. Pay is $23.25 per hour. Full-time employees may qualify for monthly attendance bonuses.

Requirements

• High school diploma.
• Basic computer skills.
• Accurate and effective communication with all departments.

Nice To Haves

• Associate degree preferred.
• Experience or familiarity with Microsoft applications such as Excel, Word, and PowerPoint.

Responsibilities

• Certifies new hires on processes, safety standards, and Material Handling Equipment (MHE).
• Develops certification standards, conducts training, and evaluates work instructions (WIs).
• Facilitates Train the Trainer programs and assists in selecting Subject Matter Experts (SMEs).
• Conducts initial and cross-training for associates and temporary agency workers.
• Monitors and maintains MHE InfoLink and training documentation records in ETQ.
• Analyzes non-conforming KPIs and provides coaching to correct issues.
• Conducts periodic process confirmations and Gemba observations to ensure adherence to standards.
• Works with the Safety team to complete Job Safety Analyses (JSAs) for new work instructions and review them periodically.
• Participates in Safety Committee meetings and supports closure of action items.
• Assists in defining and revising onboarding plans for new associates and creates training materials.
• Develops flexible training schedules to meet business needs and incorporates feedback for continuous improvement.
• Creates Best Practice Templates and opportunity slides where applicable.
• Provides regular reports to leadership on training KPI status and identifies training needs or deficiencies.
• Communicates training results and supports leadership in site initiatives.
• Supports off-shift operations during critical business needs and assists with HR processes as needed.
• Participates in internal audits and quality inspections, and supports DHL sister sites when required.
• Provides training on updated company policies and completes other assigned duties.
• Facilitates, communicates, and documents MHE, Yard Mule, and Crane/CombiLyft certifications and recertifications.
• Supports site quality programs and procedures.

Benefits

• Eligible full-time employees may qualify for monthly attendance bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED