Training Coordinator

DHL (Supply Chain)•San Antonio, FL

28d

About The Position

The Training Coordinator trains associates on site-required regional standard operating procedures and work instructions, and facilitates, communicates, and documents certifications and recertifications for material handling equipment (MHE), Yard Mule, and Crane/CombiLyft, among other equipment as needed. The role supports site quality programs and procedures and works across departments to communicate training requirements and results effectively. The coordinator certifies new hires on processes, safety standards, and MHE; develops certification standards; conducts training; and evaluates work instructions. The role also supports onboarding, cross-training, trainer development, training documentation, safety and quality activities, and continuous improvement. The position is scheduled for second shift: regular nonpeak hours are 2:00 PM–10:30 PM, and NHO hours are 4:00 PM–12:30 AM. Pay is $23.25 per hour. Full-time employees may qualify for monthly attendance bonuses.

Requirements

High school diploma.
Microsoft applications skills, including Excel, Word, and PowerPoint.
Basic computer skills.
Accurate and effective communication with all departments.

Nice To Haves

Associate degree.

Responsibilities

Train associates on site-required regional standard operating procedures and work instructions.
Facilitate, communicate, and document MHE, Yard Mule, and Crane/CombiLyft certifications and recertifications, as needed.
Support site quality programs and procedures.
Certify new hires on processes, safety standards, and MHE.
Develop certification standards, conduct training, and evaluate work instructions.
Facilitate Train the Trainer programs and assist in selecting Subject Matter Experts.
Conduct initial and cross-training for associates and temporary agency workers.
Monitor and maintain MHE InfoLink and training documentation records in ETQ.
Analyze non-conforming KPIs and coach associates to correct issues.
Conduct periodic process confirmations and Gemba observations to verify adherence to standards.
Work with the Safety team on Job Safety Analyses for new work instructions and periodic reviews; participate in Safety Committee meetings and help close action items.
Assist with defining and revising new-associate onboarding plans and create training materials.
Develop flexible training schedules to meet business needs and incorporate feedback for continuous improvement.
Create Best Practice Templates and opportunity slides where applicable.
Report training KPI status to leadership and identify training needs or deficiencies.
Communicate training results and support leadership in site initiatives.
Support off-shift operations during critical business needs and assist with HR processes as needed.
Participate in internal audits and quality inspections, and support DHL sister sites when required.
Provide training on updated company policies and complete other assigned duties.