Training Coordinator

Housing Forward • Dallas, TX

11d • $53,000 - $72,000 • Hybrid

About The Position

Housing Forward is seeking a Training Coordinator to support training for the All Neighbors Coalition as part of its Performance Management team. Under the direct supervision of the Training Manager, the role plans, develops, and implements training courses and materials for a variety of programs, serving direct service providers at coalition member organizations and HMIS end users. Training topics include CoC best practices, program delivery and operations, the Coordinated Assessment System, trauma-informed care, and HMIS standards and local practices.

The coordinator supports synchronous and asynchronous learning, including in-person and virtual instructor-led training and eLearning through the Learning Management System. The role collaborates with Housing Forward staff and coalition partners, provides training and technical assistance, contributes digital learning resources, and keeps current with relevant regulations and the team’s software and systems. The position may require limited travel, work at different sites, and occasional evening or weekend meetings. Housing Forward’s current guideline is that employees work at least three days per week in the office, subject to change.

Requirements

• Bachelor’s degree in Education, Training Development, or a related field, or two years of work experience.
• Reliable transportation, a valid state-issued driver’s license, and car insurance; limited travel is required.
• Flexibility to work at different sites as scheduled.
• Ability to maintain files and lift objects weighing up to 25 pounds.
• Excellent computer skills and attention to detail.
• Excellent written, oral communication, and listening skills with management, staff, and external clients, including people less familiar with computers and technology.
• Strong customer service skills and ability to positively diffuse user frustration.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience facilitating synchronous and asynchronous adult learning.

Nice To Haves

• Experience working in training and data.
• Experience developing technical training programs and end-user documentation.
• Previous experience as a trainer for online platforms.
• Experience producing written materials and screenshot/video content.
• Experience with ClientTrack, HMIS, and web technologies.
• Familiarity and competency with HUD HMIS Data Standards.
• Experience with Camtasia, Thinkific, DomiKnow, or similar video recording and editing software.

Responsibilities

• Coordinate and facilitate programmatic training for direct service providers at All Neighbors Coalition member organizations.
• Coordinate and facilitate required HMIS training on data collection standards, system access, and local best practices.
• Plan and schedule synchronous training, including single sessions, recurring sessions, and cohort programs.
• Serve as an instructor for LMS eLearning courses by enrolling users, approving assignments, managing discussion posts, and providing technical assistance.
• Collaborate with Housing Forward team members to deliver accurate training content and materials relevant to their areas of expertise.
• Stay conversant with applicable laws, policies, regulations, and guidelines, including CoC policies and regulations and HUD HMIS Data Standards.
• Contribute training materials, videos, documents, and other digital resources to the organization’s online catalog and LMS.
• Apply the ADDIE instructional systems design process to help develop eLearning, in-person and virtual instructor-led training, and other learning opportunities.
• Partner with the Performance Management team to provide personalized training and technical assistance to CoC member organizations as needed.
• Maintain proficiency with third-party products in the training team’s technology stack and stay current on system changes and updates.
• Participate in CoC and HMIS Workgroup meetings and other project-related meetings as needed.
• Perform other duties as necessary and assigned.

Benefits

• Flexible PTO policy for full-time employees.
• Office closure on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day are Days of Service.
• Employer-provided medical, dental, and vision insurance; Housing Forward pays 90% of employee coverage and 50% of family coverage.
• Basic life insurance.
• Short- and long-term disability insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level