Training Coordinator

Heritage Healthcare Services•Albuquerque, NM

About The Position

Heritage Home Healthcare is seeking an organized, proactive Training Coordinator to oversee and coordinate required training for Personal Care Services (PCS) caregivers and Private Duty Nursing (PDN) staff throughout New Mexico. The role manages training from new-hire orientation and annual education to CPR certifications, clinical training coordination, and compliance tracking. The coordinator works with Operations, Nursing Leadership, HR, Recruiting, and Onboarding to ensure employees have the knowledge, resources, and training needed to begin their roles prepared. The position coordinates and facilitates training, maintains training materials and records, monitors completion and expiration deadlines, and supports audit preparation. It also partners with nursing leadership on PDN-specific education and competency requirements, communicates schedules and compliance updates, and helps improve training processes and employee readiness.

Requirements

Strong organizational skills and ability to manage multiple priorities, deadlines, and follow-up responsibilities.
Confident communication and presentation skills, including the ability to facilitate in-person training for groups of employees.
Strong computer skills and ability to maintain accurate information across multiple systems.
Proactive, detail-oriented approach to identifying gaps, solving problems, and keeping processes on track.
Ability to work independently while building strong partnerships with employees, managers, and leadership.

Nice To Haves

Experience in training, healthcare operations, compliance, or a related field.
Home care, personal care, private duty nursing, or Medicaid experience.
Familiarity with New Mexico HCA and Medicaid training requirements.

Responsibilities

Coordinate and facilitate new-hire orientation, annual training, continuing education, and required refresher courses for PCS caregivers and PDN nursing staff.
Develop, organize, and maintain training materials that reflect company policies, regulatory requirements, and program-specific needs.
Coordinate PDN-specific education and clinical competency requirements with the PDN RN Supervisor and Nursing Leadership.
Manage online training assignments and facilitate in-person training sessions.
Coordinate CPR classes, certification renewals, and other required training.
Identify additional training needs and partner with leadership to arrange education or retraining.
Monitor training completion, certifications, and competency requirements to ensure employees meet deadlines and remain current.
Maintain accurate, organized, audit-ready training records across company systems.
Monitor upcoming expirations and overdue requirements, following up with employees and managers to support timely completion.
Create and maintain reports showing training compliance, outstanding requirements, and upcoming renewals.
Assist with gathering and preparing training documentation for New Mexico HCA, MCO, payer, and regulatory audits.
Partner with Operations, Nursing Leadership, HR, Recruiting, and Onboarding to ensure employees complete required training before field assignments.
Coordinate with the PDN RN Supervisor to ensure nursing staff receive required clinical education and competency validation from appropriately qualified personnel.
Communicate training schedules, requirements, deadlines, and updates to field employees and leadership.
Keep managers informed of incomplete, overdue, or expiring training requirements.
Support new training initiatives, regulatory updates, and process improvements that strengthen employee readiness and compliance.