Training Coordinator

NACA•Atlanta, GA

46d•Remote

About The Position

The Training Coordinator ("TC") provides operational and administrative support for NACA's Training & Development Department. The TC coordinates training logistics, maintains training records and learning systems, supports new hire onboarding, prepares training materials, assists Training Specialists during classroom and virtual training, and ensures training programs are delivered efficiently and consistently. The TC works closely with the Training Director, Training Specialists, Human Resources Department, and external training partners to support employee development and maintain accurate training records and reporting. This position requires exceptional organizational skills, attention to detail, strong customer service skills, and the ability to manage multiple priorities in a fast-paced environment. The TC supports continuous improvement of training programs and departmental processes through accurate reporting, organization, and collaboration.

Requirements

Two or more years supporting training, learning & development, human resources, education, or administrative operations.
Experience coordinating meetings, events, training programs, or onboarding preferred.
Experience maintaining databases, reports, or LMS platforms preferred.
Mortgage, housing counseling, financial services, or nonprofit experience preferred.
High School Graduate or Equivalent – Required.
B.A. or B.S. – Required, or three or more years of relevant experience.
Completion of NACA training with a high passing score – Within two months of hiring - Required.
Mortgage Loan Originator (MLO) License – Within three months of hiring - Required.
HUD Housing Counselor Certification – Within one month of hiring - Required.
NACA seeks staff with a positive, open attitude; a strong work ethic; a relentless commitment to success with attention to detail; and the ability to meet aggressive deadlines and ambitious goals.
Commitment to NACA's mission of economic justice and neighborhood stabilization.
Strong analytical skills with the ability to review complex financial documentation.
Excellent time management skills with ability to meet the metrics, daily production requirements, and department goals set by management while maintaining high-quality standards.
Strong communication skills, written, verbal, and listening, with ability to clearly explain complex requirements and provide comprehensive professional narratives.
Strong computer literacy with proficiency with technology platforms including Microsoft Office, NACA’s Members Portal, and documentation management systems.
Understanding of and commitment to fair housing principles and NACA's approach to overcoming systemic barriers to homeownership.
Ability to maintain a high degree of accuracy in obtaining information and data entry.
Ability to work in a demanding environment with regular interruptions.
Strong work ethic.
Excellent interpersonal, communication, and critical thinking skills
Effective problem-solving skills, with capacity to analyze and resolve identified challenges in a timely, professional manner.
Exercise discretion in handling personal matters and sensitive financial information.
Flexible and willing to perform multiple tasks.
Highly organized with great attention to detail
Self-motivated and resourceful with ability to work independently.
Experience using Learning Management Systems or similar databases.

Nice To Haves

Real estate education or experience – Preferred.

Responsibilities

Coordinate internal and external training schedules, registrations, classrooms, and logistics.
Prepare training materials, manuals, workbooks, course agendas, and welcome communications.
Coordinate onboarding schedules for new staff.
Support Training Specialists during classroom, virtual, and hybrid training sessions.
Coordinate travel, facilities, equipment, and event logistics for training activities.
Maintain training records, certifications, attendance, assessments, and learner documentation.
Maintain LMS enrollments, course catalogs, learner records, and reporting.
Process registrations, enrollment changes, and training completion records.
Audit training databases to ensure accuracy and completeness.
Generate reports on training participation, certifications, and compliance.
Assist with curriculum updates and preparation of instructional materials.
Support instructional design projects as assigned.
Gather trainee feedback and assist with training evaluations.
Research training resources, technologies, and best practices.
Promote out-of-network training opportunities.
Prepare reports, correspondence, and documentation.
Coordinate meetings and communications.
Conduct internet research and special projects.
Support department initiatives and continuous improvement efforts.
Participate in advocacy campaigns as needed.
NACA continues its aggressive advocacy in fighting for economic justice for low- to moderate-income and people of color by addressing the racial wealth disparity gap and other issues.
Employment with NACA requires ongoing participation in NACA’s advocacy, campaigns, outreach, community organizing, and other activities as determined by NACA.
This includes supporting and actively promoting NACA’s tactics and mission of fighting for economic justice.
This is also important for NACA’s continued success and in expanding NACA’s purchase and other programs.
NACA staff have a tremendous impact on the Members and communities they serve.