Training Coordinator

Marriott•Greensboro, GA

10d•Onsite

About The Position

The Training Coordinator is responsible for verifying that training and development activities align with the organization’s mission and vision. This role assists with the development and delivery of brand and service-related training, and supports the planning and execution of key learning delivery and leadership development activities. The coordinator will facilitate on-property training, including core required training and brand training for associates, supervisors, and leaders. Maintaining knowledge of brand and leadership development tools and resources, and assisting leaders with their development needs as requested, are key aspects of this position. The role also involves monitoring compliance of required training, including new hire and brand training initiatives, and collaborating with human resources and operations leaders to ensure compliance. Proficiency in learning technology platforms and managing Learning Coordinator responsibilities to support the hotel’s training needs is essential. The Training Coordinator will participate in the Field Trainer Network and partner with the continent learning organization to implement updated programs and processes. Additionally, this role involves developing training aids and multi-media tools, managing inventory of training materials and supplies, and preparing for training classes.

Requirements

High School diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Understand and utilize learning technology platforms.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Verify training and development activities are linked to the organization’s mission and vision.
Assist with development and learning delivery of brand and service-related topics.
Support planning and execution of key learning delivery and leadership development activities.
Facilitate specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders.
Maintain knowledge on brand and leadership development tools and resources.
Assist leaders with their resources and development as requested/appropriate.
Monitor compliance of required training, including training programs for new hires and brand training initiatives.
Work directly with human resources and operations leaders to support compliance for all required training.
Understand and utilize learning technology platforms and manage Learning Coordinator responsibilities to support the hotel’s training needs.
Participate fully in the Field Trainer Network and partner with the continent learning organization to verify that updated programs and processes are pulled through for the hotel.
Develop training aids and multi-media tools to present training material.
Order and manage inventory of training materials and supplies.
Prepare for training classes (e.g., materials, setup classes, breakdown classes).
Follow all company and safety and security policies and procedures.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by management.