Training Coordinator

Support Solutions•Memphis, TN

20d•Hybrid

About The Position

Provides direct oversight of all areas related to training for the location assigned. Coordinates the efforts of training facilitators both within and outside the agency to ensure timeliness and follow through on the administration of training. Acts as the 2nd in command to the Human Resources Manager and acts accordingly with respect to policy interpretation, progressive discipline, recruiting, interviewing, employee relations and employee communications.

Requirements

Must be 21 years of age and able to read and write effectively.
Must have a valid driver's license and maintain a valid driver's license and acceptable driving record throughout employment with SSMS.
Must meet state and local requirements regarding criminal background check, drug test, sexual offender check, abuse registry, and felony offender list.
Must meet all training requirements and keep training current.
Effective verbal and written communication skills.
Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions.
Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes.
Must be able to practice confidentiality in all matters pertaining to clients and employees.
Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate.
Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
A working knowledge of community resources.
Keeps a professional appearance.
Able to follow instructions and work independently.
Have a thorough knowledge of computer software programs needed to complete job tasks.
Have a general knowledge of office machines. (Fax, Printers, Copiers, etc.).
Understands protocol when working with individuals with developmental disabilities.
Thorough knowledge of rules, regulations, policies, and procedures.
Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.
Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions.

Nice To Haves

Valid certifications to teach CPI, CPR/FA, PCM, etc.

Responsibilities

Ensure that all management, staff, volunteers, and contract employees are in compliance with the DIDD, ECF, and DCS required training upon being hired and annually thereafter.
Conduct training courses, document, and file in a timely and organized manner.
Participate in needs analysis studies to determine training needs within the organization.
Confer with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.
Conduct DIDD, ECF, and DCS required new hire orientation in conjunction with HR Manager, and training of new hires to ensure compliance with SSMS Policies and DIDD, ECF, and DCS Regulations.
Conduct training for FA/CPR, CPI, TSN, Protection from Harm, Transportation, Seizure Training, and Training Specific to the Needs of the Individual, and others as assigned.
Administer Relias, including enrolling new hires into the system and conducting training sessions to ensure that all new hires understand how access Relias and understand the testing procedures.
Conduct annual recertification training of tenured staff as required by DIDD, ECF, DCS, and SSMS.
Maintain current Train-the-Trainer certifications for all DIDD required training, if applicable.
Maintain current CPR/First Aid Instructor Certification and PCM or CPI Instructor Certification if necessary.
Coordinate with others who train, Nursing, Documentation Trainers, and DIDD Instructors when on site or off site to ensure compliance.
Create monthly Training Calendars and distribute to Regional Director, Program Managers, and Home Managers after the calendar has been approved by the HR Manager.
Develop and email Training Notifications to ensure that all employees are made aware scheduled training.
Compose and distribute a monthly Training Expiration Report to be distributed to Regional Director, Human Resources Manager, Program Managers, and Home Managers.
Notify management of training violations/failures and ensure compliance with progressive discipline policy where appropriate.
Report and evaluate progress of employees under guidance during training periods.
Test trainees to measure progress and to evaluate the effectiveness of training.
Create and maintain a Training Database in Excel and conduct monthly audits of training compliance using Excel and Relias; report the result of the audits to Human Resources Manager.
Maintain a training file for each employee with clear evidence of all training, certifications, mock fire drills, etc.
Create training outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops as necessary.
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Develop and maintain a network of contacts with respect to training.
Act as a business partner with Management Team to accommodate their training needs.
Assist Human Resources with other job duties as assigned in the following areas: Review Applications and identify qualified candidates for interviews, Screens and interviews, extends offer to applicants, Participation in Job Fairs, Assist with pre-employment reference checks and background checks, Assist with drug test administration, Assist with filing of confidential personnel information.
Exhibits behaviors and best practices that are consistent with the vision and values of SSMS.
Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment.
Attends all safety training as scheduled.
Work as part of the team to ensure that SSMS Quality Management principles (Plan, Measure, Assess. Improve) are practiced and achieved.
Operates SSMS and personal transportation in a safe and healthy manner.
Performs other job related duties as may be assigned by designated and/or authorized staff.