Training Coordinator / Training Lead

Computer Task Group, Inc•San Mateo, CA

3h•Onsite

About The Position

The Epic Training Coordinator is responsible for supporting the planning, coordination, and delivery of Epic training programs across clinical, revenue cycle, and operational teams. This role works closely with Principal Trainers, Credentialed Trainers, operational leaders, and project teams to ensure end users are effectively prepared to utilize Epic systems. The coordinator ensures training logistics, scheduling, and materials are organized and executed efficiently to support successful system adoption.

Requirements

Bachelor’s degree or equivalent work experience preferred
2+ years of experience in training coordination, healthcare operations, or administrative project support
Experience working in a healthcare IT environment or with Epic systems strongly preferred
Familiarity with Learning Management Systems (LMS) and training tracking tools
Strong organizational and time management skills with the ability to manage multiple priorities
Excellent communication and customer service skills
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
Ability to work in a fast-paced, deadline-driven environment
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience supporting Epic implementations or optimization projects
Knowledge of Epic training workflows and methodologies
Exposure to clinical, revenue cycle, or operational workflows within a healthcare setting
Ability to analyze training data and produce readiness reports

Responsibilities

Coordinate and manage Epic training schedules, including classes, sessions, and one-on-one training support
Collaborate with Principal Trainers and Credentialed Trainers to align training plans with project timelines and operational needs
Maintain training rosters, attendance records, and completion tracking within Learning Management Systems (LMS) or Epic training tools
Assist with the preparation, organization, and distribution of training materials, job aids, and system documentation
Ensure training environments, classrooms (virtual or in-person), and system access are properly set up ahead of sessions
Serve as a point of contact for trainees, addressing scheduling questions, enrollment issues, and general training inquiries
Monitor and report on training progress, completion rates, and overall readiness for go-live events
Support go-live readiness by coordinating additional training sessions, refresher courses, and end-user support needs
Partner with operational leadership to identify training gaps and recommend improvements
Ensure compliance with organizational policies, Epic standards, and regulatory requirements related to training documentation