Training Consultant - Remote

UnitedHealth Group•Eden Prairie, MN

3d•Remote

About The Position

The Training Consultant leverages Home & Community Care Delivery (H&CCD) program knowledge and consultative skills to support internal and external colleagues, SMEs, leadership and other Optum functional areas to develop, implement and assess performance of staff training. They utilize consultative skills to assess if behavior gaps are best addressed via training vs performance management vs other interventions. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

3+ years of experience conducting structured training or performance needs analyses, translating business needs into measurable learning outcomes (e.g., KPIs, behavioral objectives), and partnering with multiple stakeholders to scope and deliver solutions
3+ years of experience leading projects within an established project management framework, including developing and maintaining RACIs, detailed schedules, and status reporting while successfully managing 5+ concurrent projects and meeting defined milestones
3+ years of experience producing clear, concise written and verbal communications (e.g., job aids, training materials, executive updates), resolving conflict using documented approaches, and influencing stakeholders at all levels without direct authority
3+ years of experience demonstrating resourcefulness, initiative, and sound judgment, including testing new approaches, identifying improvement opportunities, and documenting outcomes and lessons learned
3+ years of experience supporting the adoption of process or program changes, including developing and executing change plans (communications, training, and reinforcement), tracking adoption metrics, and addressing resistance in partnership with stakeholders
Hands-on experience using Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and project tracking tools such as Smartsheet
Proven ability to effectively prioritize and manage multiple projects of varying size, scope, and complexity in a fast-paced environment

Nice To Haves

Experience in H&CCD clinical programs
Work experience with Pathway, eHC, Coordinate, OCM, Athena or other EHR platforms
Solid knowledge of instructional design principles and adult learning theory

Responsibilities

Assess training requests using a structured needs analysis framework
Collaborate with partners to identify learning needs of clinical staff with a focus on clinical models, including but not limited to clinical model updates, new program implementation (markets, models, roles), new clinical quality initiatives, clinical documentation and EHR training needs
Collaborate with instructional designers and subject matter experts to identify learning needs and goals and recommend appropriate learning technologies and strategies to meet organizational goals
Manage documentation of project plans and updates in platform for transparency across team
Review internal products prior to external SME approval to ensure that deliverables meet agreed upon process changes, audience persona needs and change management principles
Lead projects with cross-functional stakeholders and/or cross-product impact