DIS Training Consultant

The Canada Life Assurance Company • Canada, ON

1d • Hybrid

About The Position

The Disability Intervention Services (DIS) Training Consultant is responsible for planning and delivery of our virtual DIS training program to Medical Coordinators. Another key responsibility of the role includes consultation and collaboration with internal partners related to initiatives impacting DIS and overall claim morbidity.

Requirements

• Regulated healthcare professional with current registration in good standing with respective governing body (e.g., RN, OT, PT)
• At least five years of clinical experience
• Ability to excel within a Purpose/Vision driven environment
• Proven ability to thrive in a challenging, demanding and dynamic work environment
• Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities
• Excellent verbal and written communication skills
• Proven customer service skills
• Ability to work independently while contributing to team goals
• Excellent problem solving and decision making skills
• Ability to use MS Office suite (Word, Excel and Outlook)
• Consenting to a criminal background check as well as the Government of Canada enhanced security screening is required. The cost of submitting these checks will be covered by Canada Life.

Nice To Haves

• Preference given to candidates with an addictions and/or psychiatric training

Responsibilities

• Model our values by stepping up, doing the right thing, and delivering meaningful outcomes
• Operate with a customer focused mind-set as providing business solutions for our customers is at the core of what we do
• Train new Medical Coordinators - ensuring they receive the skills, knowledge, coaching and feedback necessary to conduct effective initial interviews with plan members, synthesize and document pertinent information, create proactive, cost-effective treatment plans, address functional gaps and barriers to return to employability, proactively manage the implementation of the plan, work with providers to implement treatment and interventions, follow defined business processes, consistently apply our organizational philosophies, follow communication, documentation, and privacy best practices
• Provide mentoring and support as new Medical Coordinators begin managing their caseload
• Review active files and provide feedback to ensure alignment with best practices (ie. initial interview forms, IWPs, stakeholder communication)
• Provide regular feedback to MCs and their leaders during the training/mentoring period
• Collaborate with leaders to manage training-related performance concerns
• Manage relationships with leaders to support effective transition from training to the team
• Develop and deliver ongoing training to meet identified gaps within DIS
• Use technology effectively to deliver engaging, interactive learning experiences that are aligned with adult learning principles
• Consult with internal business partners on initiatives impacting DIS (such as new system enhancements, operational metrics, morbidity initiatives, DIS mentoring program, process improvements, etc.)
• Collaborate on best practice initiatives
• Manage training evaluation strategy, review data and regularly report results
• Periodically provide operational support with managing DIS referrals

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed