Technical Training Consultant

Motorola Solutions

1d•Onsite

About The Position

The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company’s solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met. This dynamic role is responsible for understanding North America (NA) customer training requirements and driving training attachment on both System Integration (SI) and Non-SI engagements. The primary goal of the Training Consultant is to ensure that customers are equipped to effectively use, operate, and maintain their complex MSI solutions and products, ultimately driving business outcomes, operational success, and strong customer satisfaction.

Requirements

Must be punctual, highly detail-oriented, self-motivated, and adept at multi-tasking.
Ability to independently prioritize work, resolve problems, and manage customer projects accurately and timely.
Excellent written and oral communication skills.
Talent for building strong relationships internally and externally.
Must demonstrate a strategic view, exercise independent judgment, and work comfortably in ambiguous situations to solve extremely complex problems involving intangible variables.
Strong thirst for knowledge, ability to keep current with technology and training developments, and foresight to anticipate how new marketplace technologies will impact the organization.
Knowledge of Systems Integration.
Project management experience.
Deeply customer-focused mindset.
Military background.
Associates or Bachelor's in Technical field.
2+ years of technical professional experience.
Proficiency in Microsoft Office and Google Suite of Applications.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Experience in Training Consultation and Delivery, Systems Integration, or as a Customer Support Manager.
System Management experience in Land Mobile Radio (LMR).
Background in Software and/or Service Sales, Implementation, or Delivery.
Working knowledge of Motorola Solutions Technology, including ASTRO 25 Systems, MOTOTRBO Systems, and Public Safety Application.

Responsibilities

Provide comprehensive training consultation services and custom proposal generation.
Conduct needs analysis, administration, planning, and execution of training strategies and events.
Work closely with field teams to ensure training services are accurately quoted to align with RFP and RFI requests, MSI strategy, and critical customer needs within assigned territories.
Partner with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales.
Educate internal teams on training offerings and consult with management and peers.
Manage the post-sale scheduling and implementation of customer training, focusing on flawless execution and ensuring the customer is fully ready.
Engage on all strategic projects as a training Subject Matter Expert (SME) and position training as a critical Professional Service.
Identify the performance and competencies required to achieve specific business goals.