Administrator Training and Compliance - Hybrid

New Jersey Manufacturers•Trenton, NJ

11d•Hybrid

About The Position

The Training & Compliance Administrator owns quality assurance, compliance, and training programs across the Medical Claim Services (MCS) department. This role leads the design and implementation of training initiatives, supports adherence to regulatory requirements and standard operating procedures, and drives large-scale initiatives. The Administrator partners with senior leadership to shape compliance policy and ensure effective training, communication, departmental coordination, and change management. Regular and predictable onsite attendance is an essential function of the job; the position is described as hybrid.

Requirements

Minimum of 3 years of supervisory experience.
Minimum of 5 years of experience in compliance, quality assurance, regulatory strategy, or related fields.
High school diploma or GED equivalent.
Demonstrated experience developing compliance frameworks and leading training or governance programs.
Strong project and change management skills, with the ability to lead departmental initiatives.
Expert knowledge of regulatory compliance requirements and risk/control methodologies.
Ability to influence senior leadership and drive strategic decision-making.
Strong written communication skills.

Nice To Haves

Knowledge of departmental processes and Workers' Compensation and/or PIP regulations.
Bachelor’s degree in Business, Law, Public Policy, or a related discipline.
Experience leading large-scale training, compliance transformation, or departmental change management initiatives.
Experience coordinating governance efforts with Internal Audit, Law & Regulation, or regulatory agencies.

Responsibilities

Oversee a team comprised of training, compliance, and quality auditors.
Provide strategic quality assurance, compliance, and training program guidance to senior leadership and ensure alignment with organizational goals.
Drive cross-functional quality assurance, compliance, training, and change management initiatives.
Collaborate with the Business Process Operations team on process and technology enhancements that support compliance and quality assurance performance.
Participate in departmental meetings for planning and resource oversight of the Training, Compliance, and Quality Assurance team.
Lead department-wide training programs.
Monitor training programs, identify trends, and review training surveys to measure effectiveness.
Drive continuous improvement, propose curriculum adjustments as needed, and ensure training remains relevant.
Initiate and support business improvement opportunities to promote continuous progress and quality improvement, when appropriate.
Manage training content and updates, and organize and share information with employees to support timely change management.
Develop and maintain frameworks, processes, and governance artifacts for regulatory compliance and quality assurance.
Oversee departmental compliance collaboration and communications, including regulatory proposals and changes, and coordination of Internal Audit and Model Audit Rule (MAR) support.
Collaborate on monitoring KPIs to identify trends in process adherence and variance.
Respond to department complaints in accordance with NJM Complaint Handling Procedures.
Serve as liaison to NJM's Chief Privacy Officer on departmental privacy-related matters.