Administrator Training and Compliance - Hybrid

NJM Insurance Group•Trenton, NJ

12d•$116,749 - $135,529•Hybrid

About The Position

The Training & Compliance Administrator owns quality assurance, compliance, and training programs across NJM Insurance Group’s Medical Claim Services (MCS) department. The role leads the design and implementation of training initiatives to support regulatory compliance and adherence to standard operating procedures, drives department-wide initiatives, and partners with senior leadership on compliance policy, training, communication, coordination, and change management. Regular and predictable onsite attendance is an essential function, and the position is described as hybrid. The administrator oversees a team of training, compliance, and quality auditors; guides quality assurance, compliance, and training strategy; develops compliance and quality assurance frameworks and governance artifacts; and coordinates compliance communications and support for Internal Audit and Model Audit Rule activities. The role also monitors training effectiveness and process adherence, drives continuous improvement, responds to departmental complaints under NJM procedures, and serves as liaison to the Chief Privacy Officer on departmental privacy matters. The posted salary range is $116,749–$135,529, commensurate with experience and credentials. Eligible full-time employees receive a Total Rewards package that includes retirement, insurance, leave, and potential bonus programs.

Requirements

At least 3 years of supervisory experience.
At least 5 years of experience in compliance, quality assurance, regulatory strategy, or related fields.
High school diploma or GED equivalent.
Demonstrated experience developing compliance frameworks and leading training or governance programs.
Strong project and change management skills, including the ability to lead departmental initiatives.
Expert knowledge of regulatory compliance requirements and risk/control methodologies.
Ability to influence senior leadership and drive strategic decision-making.
Strong written communication skills.

Nice To Haves

Knowledge of departmental processes and Workers’ Compensation and/or PIP regulations.
Bachelor’s degree in Business, Law, Public Policy, or a related discipline.
Experience leading large-scale training, compliance transformation, or departmental change management initiatives.
Experience coordinating governance efforts with Internal Audit, Law & Regulation, or regulatory agencies.

Responsibilities

Oversee a team comprised of training, compliance, and quality auditors.
Provide strategic quality assurance, compliance, and training program guidance to senior leadership and ensure alignment with organizational goals.
Drive cross-functional quality assurance, compliance, training, and change management initiatives.
Collaborate with the Business Process Operations team on process and technology enhancements that support compliance and quality assurance performance.
Participate in departmental meetings for planning and resource oversight of the Training, Compliance, and Quality Assurance team.
Lead department-wide training programs.
Monitor training programs, identify trends, and review training surveys to measure effectiveness; drive continuous improvement, propose curriculum adjustments, and ensure training remains relevant.
Initiate and support business improvement opportunities to promote continuous progress and quality improvement, when appropriate.
Guide timely change management by managing training content, updating materials, and ensuring information is organized and shared with employees.
Develop and maintain frameworks, processes, and governance artifacts for regulatory compliance and quality assurance.
Oversee departmental compliance collaboration and communications, including regulatory proposals and changes and coordination of Internal Audit and Model Audit Rule support.
Collaborate on monitoring KPIs to identify trends in process adherence and variance.
Respond to department complaints in accordance with NJM Complaint Handling Procedures.
Serve as liaison to NJM’s Chief Privacy Officer on departmental privacy-related matters.