Training and Operations Analyst

Klamath Community College • Klamath Falls, OR

17h

About The Position

The Information Systems (IS) Training & Operations Analyst prepares employees to use campus technology effectively while supporting secure, accurate, and consistent access to institutional systems. The role supports employee onboarding, training, and workflow optimization to improve operational efficiency and reduce institutional risk.

The analyst delivers and evaluates training on essential systems, tools, and collaboration platforms; helps employees adopt new technologies; coordinates onboarding and training for new employees; and documents, streamlines, and standardizes IS processes related to employee transitions and system access. The position identifies knowledge gaps and improves training to reduce support tickets and operational delays, collaborates with IS teams to ensure processes are consistent and scalable, and develops and manages a college-wide tool for tracking system software, purchases, locations, and use. Other duties may be assigned. If assigned, the role may include administrative work on grant-funded program activities and reporting.

Work is primarily office-based and involves frequent computer use, interaction with faculty, staff, and cross-functional teams, and movement between campus locations. The role regularly delivers in-person and/or virtual training. Occasional evening or weekend hours may be required for system updates, training sessions, or peak onboarding periods.

Requirements

• Associate’s degree in information technology, Information Systems, Business Administration, Education, or a related field; or an equivalent combination of education and experience.
• Two years of experience in systems administration support, technical training, or a related operational role.
• Knowledge of enterprise systems, user access management, and onboarding/offboarding workflows.
• Strong training, facilitation, and communication skills.
• Ability to analyze processes and implement improvements.
• Understanding of information security principles and data protection practices.
• Ability to simplify technical concepts.
• Familiarity with learning management systems or training development tools.

Nice To Haves

• Bachelor’s degree in information systems, Information Technology, Organizational Development, or a related field.
• Experience developing and delivering end-user training, in person and virtually.
• Experience with identity and access management (IAM), ticketing systems, and enterprise applications systems (CRM, SIS, O365).
• Experience in a higher education or public sector environment.

Responsibilities

• Deliver and evaluate training on essential systems, tools, and collaboration platforms.
• Support employees in adopting new technologies.
• Coordinate onboarding processes and meet with new employees to perform and arrange training on systems used by KCC.
• Document, streamline, and standardize IS processes related to employee transitions and system access.
• Identify knowledge gaps and implement training improvements to reduce support tickets and operational delays.
• Collaborate with IS teams to ensure processes are consistent, scalable, and aligned with institutional needs.
• Develop, maintain, and manage a tool to track system software college-wide, including purchases, locations, and use.
• Perform other duties as assigned.
• If assigned, provide administrative work on grant-funded program activities and reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree