Training and Development Manager

Mosaic Community Health•Bend, OR

20h

About The Position

We're looking for a driven Training & Development Manager to join our Human Resources team, where you'll play a central role in shaping how our people grow, perform, and lead. In this role, you'll design and deliver training programs that make a real impact — from onboarding new hires and building role-specific skills to developing the next generation of leaders. You'll assess learning needs across the organization, craft strategic initiatives, and bring them to life both independently and alongside subject matter experts.

Requirements

Minimum of three years (3) years of progressively responsible experience in training and development in a healthcare environment.
One (1) year of people management experience required.
Bachelor’s degree in Healthcare Administration, Nursing, Education, or a related field required.
If licensed, unrestricted Oregon RN license required.
BLS certification and Oregon driver’s license required.
Knowledge and skills in training techniques including customer service, de-escalation, trauma informed care, and training within industry.
Working knowledge of adult education principles and best practices, instructional design, and curriculum development techniques.
Strong understanding of healthcare compliance standards (e.g., HIPAA, OSHA, FTCA).
Proficiency with learning management systems (LMS) and e-learning platforms.
Demonstrate proficiency in computers & use Microsoft Word, Excel, Outlook, & Internet browsers; also use phones, fax machines & copiers.
Demonstrate excellent facilitation skills.
Exhibit a high level of confidentiality.
Present / facilitate training and development activities for individuals and groups.
Work effectively with employees at all levels of the organization, outside agencies, and with the general public.

Responsibilities

Design, implement, and evaluate comprehensive training programs for all employees that emphasize trauma-informed care, safety, knowledge sharing, customer service, continuous improvement, professional development, and cultural awareness to foster employee success.
Collaborate with organizational leadership to conduct an annual training and development needs assessment, identifying gaps and aligning programs with departmental and organizational goals.
In collaboration with the HR Director, design, implement, and facilitate leadership development programs to strengthen leadership skills across the organization.
Select and apply effective instructional methods, including one-on-one coaching, group workshops, eLearning, demonstrations, and train-the-trainer models, tailored to varying learning styles and needs.
Partner with department leaders and training staff to select or develop effective training materials such as manuals, presentations, multimedia content, and other resources.
Train, coach, and support leaders and subject matter experts involved in delivering training. Build and sustain a robust train-the-trainer model, enhancing internal training capabilities.
Continuously assess and enhance employee orientation programs including those for new hires, leaders, and clinical staff. This includes clinical competencies and supporting alignment with Mosaic mission, vision, and values.
Collaborate with clinical leadership to design and maintain clinical competency model and evaluation process.
Oversee the Learning Management System (LMS) to ensure accurate tracking of employee training records, monitor completion status, and generate reports to support leadership in managing staff training progress.
Manage the full coordination of training logistics, including scheduling of facilitators (internal and external), participants, venues, materials, catering, and related details.
Establish regular check-ins with department leaders to evaluate satisfaction with training services and identify opportunities for enhancement.
Assess training effectiveness and instructor performance, providing actionable feedback and recommendations for continuous improvement.
Develop and manage the annual training and development budget, ensuring efficient allocation of resources.
Manage performance of the team, conduct monthly meet-ups and provide real-time and consistent coaching for all direct reports.
Ensure accountability of team, including but not limited to adherence with policies, procedures, guidelines, workflows, etc., addressing attendance, performance, and behavior concerns including corrective action if necessary.
Consult with Human Resources to support employee relations, performance achievement, training, employee engagement, etc.
Hold consistent and timely team meetings to communicate organization, site, and/or department information, changes, initiatives, etc.
Obtain leadership approval and manage all recruitment and hiring for team. Provide oversight and support for recruitment/hiring of openings supervised by direct reports.
Effectively monitor onboarding of new hires, ensure on-going training and development for all staff.
Manage time off requests and approve timecards for direct reports or as delegated, and monitor to ensure staff takes required breaks and lunches.