Training and Development Manager -Remote within IA, MN, NE

Planned Parenthood North Central States•, IA

7h•$55,000 - $70,000•Remote

About The Position

The Training and Development Manager provides direct leadership in collaboration with the Vice President of Health Services, the Health Services Leadership team, and Medical Services. The role builds a culture of learning and flexibility, supporting training and development so teams can provide evidence-based, quality care and an exceptional patient experience. The manager supports implementation and training for new processes and initiatives, facilitates onboarding, manages the Training Team’s business and administrative functions, and serves as a leader across the affiliate. The role also facilitates process improvements, ensures health center staff are trained and compliant with regulatory and quality standards, and manages projects in collaboration with affiliate partners and stakeholders. The manager advocates for the organization’s mission of advancing and protecting sexual and reproductive healthcare for all and may perform other related duties as assigned. This is a full-time, salaried/exempt, remote position. The regular schedule is Monday through Friday between 8:00 a.m. and 4:30 p.m.; some evenings and weekends may be necessary. Occasional travel for health center visits is required, with travel reimbursement offered. Remote employees cannot be hired from the states listed in the posting. The anticipated salary range is $55,000–$70,000 per year, depending on experience and qualifications.

Requirements

Post-secondary education in business, human services, public health, nursing, or a related area, or 2–4 years of equivalent experience.
Two years of experience working in a clinic or outpatient setting.
Two years of supervisory or management experience.
Experience working with confidential information.
Ability and willingness to travel as needed within PPNCS.
Ability to work flexible hours aligned with health center hours, which may include evenings and weekends.
Experience working with high-risk or underserved populations, such as youth, women, minorities, or LGBTQ people.

Responsibilities

Lead the Training Team in fostering positive attitudes and trust and support staff in creating and maintaining team-based health center plans aligned with PPNCS goals.
Hold the Training Team accountable to measurable customer service standards and maintain an innovative approach to the training program.
Lead and support the team through business changes; model ethics, integrity, customer service, and service recovery.
Manage day-to-day Training Team activities.
Facilitate creation of written training materials and procedural guides, and work with Health Services Leadership to catalog and update materials in the designated Knowledge Based System.
Monitor and ensure compliance with Standard Operating Procedures, Medical Standards and Guidelines, HIPAA, CLIA, OSHA, and other regulatory requirements.
Promote patient-centered service by mentoring staff, modeling responsive service delivery, anticipating customer needs, and responding courteously and promptly.
Promote a safe and inclusive environment in offices and clinics and appreciation of diversity.
Hire, train, and manage Training Team staff; provide ongoing training, staff development, and staff meetings; and monitor and evaluate staff performance.
Address staff issues through ongoing feedback and, in consultation with Human Resources, manage performance plans and disciplinary actions.
Prepare and submit accurate, timely reports and meet deadlines.
Develop, implement, and monitor the Training Team financial plan; review monthly financial statements against the operating plan and manage expenditures, including salaries, travel, supplies, and training materials.
Collaborate with health centers on process improvement, activities to achieve goals, and evaluation of results.
Work at least one shift per month supporting non-licensed health center functions, such as front desk work, patient rounding, and stocking or cleaning rooms, to understand health center flow and stakeholder needs.
Manage training and orientation schedules in collaboration with the Staffing Team.
Support the advancement of medical services at PPNCS health centers, including family planning, reproductive health, abortion, contraceptive services, vasectomies, and transgender care.
Coordinate and oversee training components of Health Services implementation projects and initiatives.
Serve as project manager for Health Services initiatives and work groups as assigned.

Benefits

Medical, dental, and vision insurance with equity-based premium tiers.
Free virtual primary care for employees enrolled in a medical plan through NICE Healthcare, including household access and services such as labs, x-rays, physical tests, virtual physical therapy, and medications.
HealthiestYou virtual care for employees outside NICE Healthcare’s network.
Proximal Health services, including a $1,500 tax-free benefit for eligible services with a designated provider.
Employee Assistance Program.
Continued education reimbursement up to $500 per year and two paid CEU days.
Flexible Spending Account.
Life insurance.
Eligibility for Federal Student Loan Forgiveness.
Paid time off accruing at .05769 per hour worked.
Eight hours of paid volunteer time off annually.
Eight paid federal holidays and two paid floating holidays.
403(b) retirement fund.
Eight weeks of paid parental leave.
Pet insurance.
Bereavement leave.
Earned Extended Leave.
Free Headspace app subscription.
Time off to vote.
Employee discounts on electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and selected retailers and service providers.
Start date flexibility.
Travel reimbursement.