Training and Development Specialist – Virtual Care – Remote within MN, IA, NE
About The Position
The Training and Development Specialist – Virtual Care is responsible for the day-to-day operations of the Patient Services team’s Training Program. Under the direct supervision of the Manager of Training & Development and the general supervision of the Patient Services Manager, this role delivers training in practical and classroom settings, develops curriculum, and coordinates training on new initiatives and services. The Specialist collaborates with Management and Quality Monitoring staff to keep the program effective and up to date, meet established goals, and support the organization’s mission of affirming the human right to reproductive health and freedom. Other related duties may be assigned. This is a full-time, hourly, non-exempt, remote position for employees working within Minnesota, Iowa, or Nebraska. The schedule is approximately Monday through Friday, 9 a.m. to 5 p.m., with some evenings expected. The position is represented by SEIU and includes at least eight hours per month working in the Patient Services Associate role.
Requirements
- At least three years of fast-paced customer experience.
- Experience in a health care setting, including appointment scheduling.
- Experience effectively training and supporting new employees, including developing strategies and implementing programs that enhance organizational effectiveness.
- Experience solving problems through effective communication in customer interactions.
- Technology skills, including typing and the ability to navigate multiple computer programs and websites at once.
- Working knowledge of technology necessary to perform the job, including Microsoft Word and PowerPoint.
Responsibilities
- Manage the day-to-day operations of the Patient Services Training Program.
- Deliver new and ongoing training in classroom and practical settings.
- Build and maintain training schedules for new Associate I and Associate II employees.
- Collaborate with Management and Associate II teams to provide a comprehensive and effective training experience for new staff.
- Oversee logistics and planning for training established staff on new initiatives, services, and organizational changes.
- Review, update, and develop training curriculum.
- Collaborate with Management and Quality Monitoring staff to maintain an effective, up-to-date training program.
- Regularly assess the effectiveness of the Patient Services Training Program and adjust it or provide recommendations as appropriate.
- Participate in workgroups to support consistency and collaboration across Health Services.
- Maintain expertise in all Patient Services Associate I and II essential functions and responsibilities.
- Collaborate in a diverse organization through equitable practices and an inclusive culture.
- Work a minimum of eight hours per month in the Patient Services Associate role.
Benefits
- Medical, dental, and vision insurance with equity-based premium tiers.
- Free virtual primary care for employees enrolled in a medical plan, including NICE Healthcare services for the employee’s household; in-home services are available in qualifying locations.
- HealthiestYou virtual care for employees outside the NICE Healthcare network.
- Proximal Health services, including a $1,500 tax-free benefit when members choose a designated provider for eligible services.
- Employee Assistance Program.
- Continued education reimbursement of up to $500 per year and two paid CEU days.
- Flexible spending account.
- Life insurance.
- Eligibility for Federal Student Loan Forgiveness.
- Paid time off accruing at a rate of .05769 per hour worked.
- Eight hours of paid volunteer time off annually.
- Eight paid federal holidays and two paid floating holidays.
- 403(b) retirement fund.
- Eight weeks of paid parental leave.
- Pet insurance.
- Bereavement leave.
- Earned Extended Leave.
- Free subscription to the Headspace app.
- Time off to vote.
- Employee discounts on electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and participating retailers.
- Comprehensive paid training for health services positions, with flexibility in hours per week during training.
- Shift differentials of $1.50 per hour for weekends, $3.00 per hour for evenings, and $2.00 per hour for bilingual employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
