Trainer

First Due

2d•Remote

About The Position

First Due is seeking a tech-savvy Trainer with firefighting or EMS experience to deliver engaging online and in-person product training to public safety agencies. The Trainer develops content for First Due’s full suite of software products, including planning, producing, writing, recording, and sharing instructional materials. The role aims to provide agencies with high-quality product training and access to a wide range of training content. The ideal candidate is passionate about how technology can improve safety for crews and communities, builds lasting customer relationships, and delivers exceptional service. Strong organizational skills are important for supporting a growing client community and an evolving product. This is a full-time, US-only remote role in Advisory Services, reporting to the Director of Advisory Services, with travel required 30% of the time for in-person customer training.

Requirements

More than 5 years of firefighting or EMS experience.
Technical experience managing or implementing software platforms within a fire department.
Excellent written, verbal communication, and interpersonal skills.
Experience in adult learning environments.
Self-directed, with strong organizational and time-management abilities.
Ability to contribute and collaborate as a member of a remote-based team.
Project management experience.
Demonstrated strong leadership abilities.
Detail- and accuracy-oriented work ethic, including the ability to effectively document and resolve issues.
Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
Ability to build positive and effective work relationships with customers, co-workers, vendors, and others.
Ability to travel 30% of the time to deliver in-person customer training.
Must be authorized to work for any US employer in the United States; employment is contingent on successfully passing a criminal background check.

Responsibilities

Deliver exceptional customer service in interactions with internal and external customers.
Conduct online and in-person training.
Collaborate with customers to maximize their success using First Due products.
Adapt instruction to each customer’s unique needs and deliver intellectually stimulating training.
Identify and mitigate gaps in customer knowledge.
Nurture long-term customer relationships.
Create knowledge base articles, release notes, training videos, and other instructional content.
Serve as a subject matter expert for internal and external customers.
Support product adoption, customer satisfaction, and engagement to influence customer lifetime value.