Trainer

Peninsula Federal Credit Union•Escanaba, MI

About The Position

The Trainer is responsible for improving employee productivity through the effective development, coordination, and presentation of training and development programs. The role assesses development needs, identifies suitable training solutions, and designs and implements methods to educate employees and enhance performance. Training programs should support the credit union’s vision, goals, and objectives, while communicating core values and reinforcing company culture. The Trainer develops and facilitates employee training programs, including sales training, leadership development, shadowing, CML, and community and school education programs. The role also designs and conducts new-hire orientation, delivers soft-skills training, and works with managers and supervisors to identify training needs and define objectives. The position requires a flexible schedule, availability during the stated weekday and Saturday hours, and possible travel to other branches.

Requirements

Three to five years of similar or related experience.
One of the following education or training pathways: a two-year college degree; completion of a specialized certification or licensing; completion of specialized training courses conducted by vendors; or job-specific skills acquired through an apprenticeship program.
Good communication and presentation skills.
Ability to operate general office equipment, including calculators, computers, copiers, and scanners; computer keyboard skills are required.
Good understanding of credit union operations.
Ability to maintain confidentiality concerning credit union operations and work-related information.
Hand, wrist, and finger dexterity to use a keyboard, phone, and calculator repetitively throughout scheduled work time.
Ability to view a computer monitor throughout scheduled work time.
Availability to work between 7:30 a.m. and 7:30 p.m. Monday through Friday and on Saturdays, on a flexible schedule.
Ability to travel to and from other branches if required.

Nice To Haves

Previous customer service or financial experience is a plus.

Responsibilities

Develop and facilitate a comprehensive employee training and development program, including sales training, leadership development, shadowing, CML, and community and school education programs.
Conduct ongoing needs assessments and analyze organizational development requirements.
Ensure training programs support the credit union’s vision, goals, and objectives.
Support strategic initiatives that communicate core values and reinforce company culture.
Work with department managers and supervisors to develop appropriate training techniques and methodologies for job skills, technical training, products and services, compliance regulations, health and safety practices, employee development, and changes in policies, procedures, and technologies.
Design, coordinate, and conduct new-hire orientation.
Research, customize, and deliver employee soft-skills training, including member service, conflict resolution, time management, effective communication, team building, and sales skills (CML).
Assist managers and supervisors in determining technical and other training needs and defining training objectives.
Maintain confidentiality related to credit union operations and work-related information.
Work a flexible schedule and, if required, travel to and from other branches.