Trainer

Planet Fitness - Baseline Fitness•Ankeny, IA

9d•Onsite

About The Position

The Trainer is responsible for running Planet Fitness’s group fitness program, PE@PF. The role helps new members work toward their fitness goals by designing simple workout programs and teaching members to use equipment properly and safely. The Trainer also supports front-desk operations, member service, and club cleanliness.

Requirements

Honesty and a strong work ethic.
Strong communication and organizational skills.
A passion for fitness and health.
Punctuality and reliability.
Exceptional customer service skills, including the ability to interact positively and professionally with members and coworkers and exceed member expectations.
Strong listening skills and the ability to empathize and solve problems.
Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
Completed fitness trainer certification.

Responsibilities

Conduct and run the PE@PF program, including creating and following its schedule.
Consult with members about their fitness goals and instruct them in the proper and safe use of equipment.
Create ways to promote PE@PF class sign-ups.
Create bi-weekly updates featuring a variety of exercises.
Meet class requirements based on club size and member traffic.
Assist with front-desk activities, including answering phones, checking members into the system, signing up new members, giving tours to prospective members, and updating member account information.
Respond to member questions and concerns promptly and professionally, escalating them to a Team Lead, MIT, or Club Manager as needed.
Help maintain the club’s cleanliness, neatness, and appearance.