Trainer I

Amynta Group•Baltimore, MD

3d•Onsite

About The Position

PDP Group, an Amynta Group company, is hiring a Trainer for its Hunt Valley, Maryland location. The position focuses on training in title processing actions and updates, including DMC, Release, and Title Maintenance. The Trainer prepares job aids, develops and delivers training, and collaborates with supervisors, team leads, and subject matter experts to identify training needs and keep materials accurate and useful. The Trainer provides one-on-one and small-group instruction for new, current, and training-team employees. The role includes planning learning objectives and milestones, assessing learning transfer, recording employee progress and barriers to learning, and adjusting instruction based on evaluation and quality-control data. The Trainer also maintains departmental relationships, contributes to the learning-resource repository, and assists with organizational and administrative tasks. This is a full-time position paying $20.00 per hour, with possible opportunities for overtime.

Requirements

High school diploma.
Familiarity with vehicle title administration.
Experience in on-the-job training.
Experience drafting job aids.
Experience maintaining internal customer relationships.
Proficient oral and written communication skills.
Ability to facilitate productive, meaningful, learner-centric discussions that support employee learning transfer, evaluation, and quality control.

Nice To Haves

Technical writing for instructional job aids and training resources.
Knowledge of adult learning techniques and learning theory.
Office management experience.
Document repository management experience.
Cross-functional team coordination experience.

Responsibilities

Conduct training in DMC, Release, or Title Maintenance title-processing actions and updates.
Train new, current, and training-team employees in one of the title-processing actions.
Serve as a backup trainer for fellow team members as needed.
Translate title-process steps into a one-week teaching plan with learning objectives, milestones, check-ins, knowledge questions, and employee progress notes.
Apply the Kirkpatrick model of learning assessment to document learning transfer.
Document cognitive, attitude, and behavior barriers to learning.
Demonstrate tasks accurately, patiently, and clearly.
Conduct facilitated discussions using a trainer-learner observation feedback model.
Ask learners reflective and self-assessment questions about comprehension, task mastery, and readiness to work independently.
Adjust training approaches to produce measurable and consistent learning transfer, using evaluation and quality-control data.
Draft instructional job aids that document technical business processes step by step, using the provided template.
Organize information sequentially, use clear and concise writing, and align screenshots with corresponding instructions.
Update and edit job aids according to guidance to support learning transfer.
Conduct weekly collaborative check-ins with department supervisors and identify new employee training needs.
Deliver training-resource requests in a timely manner and incorporate feedback into departmental job aids.
Contribute to learning-resource repository updates and document quality control.
Identify learning materials for repository submission and areas for curriculum updates; make updates for review.
Assist with organizational and administrative tasks.