Trainer I

Amynta Group•Baltimore, MD

3d•Onsite

About The Position

PDP Group, an Amynta Group company, is hiring a Trainer for its Hunt Valley, Maryland location. The Trainer conducts training in title processing areas, including DMC, Release, and Title Maintenance, and trains new, current, and training-team employees. The role also serves as a backup trainer for fellow team members. The Trainer translates title-process actions into structured teaching plans, assesses learning transfer using the Kirkpatrick model, identifies barriers to learning, demonstrates tasks, facilitates learner-centered discussions, and adapts training based on evaluation and quality-control data. The role drafts and updates instructional job aids, including step-by-step instructions and aligned screenshots; collaborates with department supervisors and subject matter experts; and supports the learning-resource repository and its quality control. This is a full-time position paying $20.00 per hour, with possible opportunities for overtime.

Requirements

High school diploma.
Familiarity with vehicle title administration.
Experience in on-the-job training.
Experience drafting job aids.
Experience maintaining internal customer relationships.
Proficient oral and written communication skills.
Ability to facilitate productive, meaningful, learner-centered discussions that support employee learning transfer, evaluation, and quality-control data.

Nice To Haves

Technical writing in instructional job aids and training resources.
Knowledge of adult learning techniques and learning theory.
Office management experience or knowledge.
Document repository management experience or knowledge.
Cross-functional team coordination.

Responsibilities

Conduct training in DMC, Release, or Title Maintenance.
Train new, current, and training-team employees in title processing actions and updates.
Serve as a backup trainer for fellow team members as needed.
Develop one-week teaching plans with learning objectives, milestone steps, check-ins, knowledge questions, and employee progress notes.
Document employee learning transfer using the Kirkpatrick model and identify cognitive, attitude, and behavior barriers to learning.
Demonstrate tasks clearly and patiently, facilitate discussions using the trainer-learner observation feedback model, and ask learners to assess their comprehension, task mastery, and readiness to work independently.
Adapt training approaches to produce measurable and consistent learning transfer, supported by evaluation and quality-control data.
Draft instructional job aids that document technical business processes in sequential, granular steps and include screenshots aligned with the instructions.
Update and edit job aids in accordance with guidance to support learning transfer.
Initiate weekly collaborative check-ins with department supervisors and identify new employee training needs.
Deliver training-resource requests in a timely manner and incorporate feedback into departmental job aids.
Contribute to updates and quality control of the learning-resource repository, identify materials for submission, and identify and update curricula for review.
Assist with organizational and administrative tasks.