Trainer IV

Conduent • Milwaukee, WI

2d • Onsite

About The Position

As a Trainer IV, you will lead classroom training for groups of 2–9 new call center employees, teaching products, systems, client tools, and operational processes. You will monitor trainee performance and attendance, provide coaching, and support new hires through training and nesting to help ensure successful graduation. The role is onsite in Milwaukee, Wisconsin, with a Monday–Friday schedule of 8:00 AM–5:00 PM, based on business needs. Online course facilitation may be required when necessary.

Requirements

• Must be at least 18 years old.
• At least 2 years of trainer or classroom instruction experience.
• Associate degree or an equivalent combination of education and experience.
• Proficiency with Microsoft Excel and reporting.
• Ability to lead large groups and manage classroom performance.
• Must successfully pass a background check.

Responsibilities

• Deliver instructor-led training for groups of 2–9 new hires on systems, products, policies, and operational procedures.
• Monitor trainee attendance, performance, and assessment results to ensure training objectives are met.
• Provide coaching, feedback, and development support to improve learner success and readiness for production.
• Support employees during nesting and their transition into live operations.
• Maintain training records, performance reports, and attendance documentation using Excel and other tools.
• Develop and update training materials, job aids, and classroom content to support learning objectives.
• Analyze training results and participant feedback to identify opportunities for improvement.
• Collaborate with Operations and leadership teams to align training with client requirements and business goals.
• Support floor operations, escalations, and knowledge reinforcement as needed.
• Ensure compliance with company policies, procedures, and performance standards throughout the training process.
• Facilitate online courses when necessary.

Benefits

• Medical, dental, and vision benefits from day one for eligible roles.
• Paid time off and holidays.
• Paid training.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO), vacation, and/or sick time.
• May be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree