Trainer, Customer Service Rep

Lincare • Greenwood, IN

4h

About The Position

The Trainer provides training and support for all new Customer Service Representatives within a designated company area.

Requirements

• High School Diploma or General Education Degree (GED) required; some college preferred.
• Must have proven human relations skills dealing with referral sources, patients, and administrative departments.
• General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential.
• Proficiency in Lincare applications.
• Prior experience as a Lincare CSR required.
• Ability to convey a positive and professional image to customers and employees.
• Excellent communication skills.
• Detail-oriented.
• Able to effectively provide and respond to constructive criticism.
• Capable of following an issue through to its conclusion.
• Ability to prioritize issues/situations and respond accordingly.
• Able to effectively interact with all levels of the Lincare organization as well as Customers.
• Strong customer service.

Nice To Haves

• Home care/health care background is a plus

Responsibilities

• Provides training and support for all new Customer Service Representatives within a designated company area.
• Identifies new Customer Service Representative staff and schedules training.
• Provides training for applications.
• Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales.
• Provides training on creating, organizing, updating, and maintaining patient charts.
• Reports to region manager/regional VP a monthly schedule of training.
• Coordinates special projects as assigned.
• Communicates policy changes and best practices.
• Schedules on-going and training for existing employees as needed.
• Mediates and resolves conflict to prevent escalation.
• Travels as needed to cover for Customer Service Representatives who are on vacation/leave.
• Assists with training acquisition Customer Service Representative staff on systems.
• Helps location management review applications of potential new hires, when requested.
• Solves problems independently with minimal supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED