Customer Service Rep
About The Position
The Customer Service Representative will be responsible for a variety of administrative and support tasks within the branch. Key duties include managing telephone communications, handling mail and shipping, assisting walk-in customers and sales, and providing support to Estimators and Project Managers, including material ordering. The role also involves significant financial processing, such as accounts receivable, accounts payable, collections, credit card reconciliation, and managing customer and vendor lien waivers. Additionally, the representative will be responsible for issuing job warranties, monitoring office supplies, and is expected to maintain regular and predictable attendance while upholding company values.
Requirements
- High school diploma/equivalent and at least 2 years of office assistant experience, or equivalent training and work experience.
- Strong verbal and written communication skills
- Strong organizational skills and attention to details
- Excellent interpersonal communication skills
Nice To Haves
- Construction experience is preferred
Responsibilities
- Answer, screen and route telephone calls
- Sort and distribute mail and arrange for UPS/Shipping
- Assist with customer walk-in’s / sales
- Assist Estimators / Project Managers with construction support needs and assist with ordering materials as directed
- Process the billing for the branch which includes A/R, A/P and collections
- Complete, process and file customer and vendor lien waivers
- Reconcile credit cards for the branch
- Issue job warranties at the closeout project documentation
- Monitor and maintain office supplies inventory
- Attend work regularly and predictably and uphold Company values in all work aspects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
