Customer Service Rep

nVent•Anoka, MN

1d•Hybrid

About The Position

nVent is seeking individuals who are innovative and driven to contribute to their success by advancing inventive electrical solutions. Joining nVent means becoming part of an organization dedicated to ensuring a more secure world by connecting and protecting customers. In this role, you will be a central part of the customer experience, specifically supporting the Hoffman brand. Your responsibilities will include answering customer questions, processing orders, and collaborating with various internal teams to deliver reliable solutions. This position offers a dynamic and visible role for those who enjoy problem-solving, interacting with people, and seeing the direct impact of their work. nVent is a leading global provider of electrical connection and protection solutions, involved in the design, manufacture, marketing, installation, and servicing of high-performance products and solutions. Their extensive portfolio of electrical product brands, including nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE, has a history spanning over 100 years and is recognized globally for quality, reliability, and innovation. The company's principal office is in London, with its management office located in Minneapolis, United States. nVent is also committed to strengthening communities through employee philanthropic activities and matching programs, and operates with core values emphasizing innovation, integrity, customer focus, respect, teamwork, optimism, and accountability.

Requirements

Associate's degree or equivalent work experience.
2+ years of customer service preferably in a call center and/or manufacturing environment.
2+ years of Microsoft Office or equivalent tool experience required.

Responsibilities

Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, basic product questions.
Receive and process domestic standard distributor orders via email, phone, or electronically via JD Edwards system and Connect for assigned functional area/brand.
Work with sales, planning, production, shipping and other operating functions regarding product, delivery or service matters.
Monitor or follow-up on scheduled shipment dates to ensure timely delivery to customers. This may include obtaining proof of delivery and/or expediting shipment as needed.
Identify key components to assist customers in part replacements.
Ensure all customer requests are responded to in a timely and professional manner.
Maintain high level of performance by meeting team key performance indicator (KPI) goals.