Customer Service Rep.

Pitco Foods•San Jose, CA

8d•$18 - $21

About The Position

As one of the first and last people to meet the customer you are to provide ongoing excellent customer service. You will be responsible for validating all customer receipts and product leaving building match. Identifies and takes corrective measures when an issue arises on the front end.

Requirements

Must be 18 years of age or older.
High School Diploma, GED or equivalent preferred.
Must pass Background Check.
Must be authorized to work in the United States.
Pitco Foods participates in E-Verify.
Member Service: Exhibits a professional demeanor toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Ability to identify problems, finds solutions, and makes sound decisions that reflect PITCO Foods Code of Ethics.
Self-Motivated: Well-organized and able to prioritize, multi-task, and adhere to deadlines while working efficiently and independently with minimal supervision. Accepts responsibility for his/her choices and decisions. Always maintains a positive attitude.
Team Player: Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
Flexibility: Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Willingness and ability to comply with new programs, methods, practices, and procedures.
Problem-Solving: Reacts quickly and appropriately to problems; follows up in a timely manner to issues not immediately resolvable; ties all loose ends.
Stress Tolerance: Maintains a positive attitude; maintains a high volume, high-quality workload under demanding conditions.
Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well informed; listens carefully to input and feedback.
Gets Things Done: Creates a sense of urgency; gets results despite a large workload, competing demands, and a fast-paced environment; delegates appropriately.
Acts with Integrity: Is a role model for ethical behavior; is consistent and fair when dealing with others; keeps commitments.
Previous experience working in warehouse and around customers

Nice To Haves

Bi-lingual a plus but not required.

Responsibilities

Provides prompt and courteous customer service to members, employees and suppliers, during normal working hours. Validates all customer receipts and ensures 100% match of product to receipt.
Will complete a daily walk at beginning and ending of shift to identify corrective actions. Will promptly address all issues (employees parking policy, debris, hazards, etc.) Reports all employees failing to comply with company policies.
Oversees the parking lot, keeping clear of empty carts, boxes, trash, and other debris and hazards.
Aware of all company policies related to the front end and parking, this includes but is not limited to where employees are allowed and not allowed to park, customer auto / truck parking restrictions and enforces such policies.
Reports any suspicious activity, potential competitors or concerns to front end manager.
Works both indoors and outdoors and in all types of weather conditions.
Weekly will complete a report on all carts, and potential maintenance required.
Ensures all front-end doors and exits are clutter, and vehicle free.
Keeps front end and front of store clean by sweeping, removing trash, etc.
Assists in other departments of the warehouse as necessary. This may include stocking, and aisle maintenance.