Customer Service Rep.
Columbia Distributing•Wilsonville, OR
About The Position
Our Customer Service Representatives support the sales team by receiving all incoming calls and ensuring orders are inputted accurately.
Requirements
- Proficiency with Microsoft Office suite
- Excellent oral and written communication skills
- Effective organizational and time management skills
- Ability to develop strong relationships with internal and external customers
- Bachelor's degree; High school diploma or GED required
- Lift/Carry & Push/Pull up to 50 lbs.
- Bend/Stoop/Crouch/Squat
- Use arms/wrists/hands/grasp throughout entire shift
Nice To Haves
- Previous experience in customer service based position and/or organization
Responsibilities
- Receive all incoming phone calls from customers, coworkers and suppliers.
- Input orders accurately for general delivery, customer pick-up or sales person special delivery.
- Enforce all liquor laws according to state law and regulations regarding product sales.
- Enter and manage sample requests from employees and suppliers.
- Responsible for all inter-company transfer order generation and pick lists, invoice processing.
- Responsible for all sub-distributor order generation and pick lists, invoice processing.
- Accurately process cash and checks from direct product sales.
- Verify and balance all receivables.
- Maintain a high level of customer service, professionalism and diplomacy at all times.
- Ready and maintain the will call/ dock sales area throughout the day (if applicable).
Benefits
- Employees (and their families) are eligible for medical, dental, vision, and basic life insurance.
- Employees are able to enroll in our company's 401k plan.
- Employees are also eligible for 80 hours of vacation every year and 7-8 days of paid holidays throughout the calendar year (depending on location).
- Hired applicants may be eligible for incentives/bonuses/annual bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
