Customer Service Rep.

My Career Site

6h•Onsite

About The Position

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States, offering structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. This position, under the supervision of the Customer Service Manager, supports the Pavers & SRW Sales Teams in customer service. The role is responsible for upholding the company's Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation, and Financial Success, and performs other related duties as assigned.

Requirements

High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training on Inside Sales/Customer Service support in concrete masonry industry; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, customers, co-workers, and vendors.
Ability to calculate figures and amounts such as discounts, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to operate a company provided computer plus related software and other various standard office machines and equipment necessary to complete duties.
Working knowledge of the operations of a 10-key adding machine, copier, facsimile machine and any other office equipment required to perform duties.
Must be able to communicate effectively, including construction terminology and mathematical conversations.
Predictable, and Regular attendance is required. Must be able to work overtime and weekends as needed.

Nice To Haves

Working knowledge of masonry and code standards preferred.
Working knowledge of SAP S/4 software preferred but not required.
Bilingual in Spanish preferred but not required.

Responsibilities

Maintain all leads and customers within our Western Interlock CRM
Provide superior customer service for all customers through the entire sales process.
Runs a variety of reports including: Order entry, Invoicing/credits, Monthly job close-out reconciliations, Stock checks and material availability, Order status reports for Customers and Sales Representatives
Contact customers by telephone at times.
Demonstrates superior product knowledge to answer customer questions and inquiries.
Prepares samples for customers and sales reps as requested along with preparation to send out.
Keeps sales office area organized, stocked with samples, and uncluttered.
Attends in-house sales meetings when needed.
Performs required paperwork and helps maintains structural job files.
Participates in physical semi-annual inventory counts. Two weekends required per calendar year.
Supports other Sales staff and Sales manager as needed.
Abides by all safety rules set forth by the company and governmental regulatory agencies; and ensures that hazardous conditions are reported and corrected.
Predictable, and Regular attendance is required. Must be able to work overtime and weekends as needed.