Customer Service Trainer

Paysafe • Jacksonville, FL

16h

About The Position

The Customer Service Trainer is a valuable information resource within the Customer Care team, serving as the point person for specific information on Merchant facing customer support related to billing, deposits, collections, chargeback, and ACH. This role is responsible for providing knowledge and expertise in evaluating, creating, and delivering a training development plan, including materials, tutorials, instructions, and learning resources like online modules and guides. The ideal candidate is a confident public speaker, up-to-date on the latest tools and resources to improve employee training and performance.

Requirements

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement/sales goals
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines, budgets, and schedules
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions

Nice To Haves

• Bachelor's degree in education or a related field is preferred
• Certification from talent and training associations a plus
• Previous experience as a trainer, corporate training specialist, or a related position would be considered an advantage

Responsibilities

• Support onboarding of new technologies and vendors, ensuring smooth integration into existing processes
• Collaborate proactively with Operations teams (Mentors, Quality, Service Improvement, Team Leaders, etc.) to improve training and performance outcomes
• Deliver, maintain, and continuously improve onboarding and training programs, including tailored cross-functional learning initiatives
• Provide ongoing coaching, mentoring, feedback, and post-training support to trainees and operational teams to build a strong learning culture
• Monitor training progress, evaluate effectiveness, and report results to management while meeting company performance targets
• Maintain and update internal training resources and introduce effective tools, methods, and best practices to enhance learning engagement
• Identify improvement opportunities, escalate issues where needed, and contribute to continuous operational and training optimization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed