Customer Production Trainer

Canon U.S.A., Inc. • Boca Raton, FL

2d • $54,460 - $81,550 • Remote

About The Position

Responsible for conducting customer training on Canon and third-party hardware and software products on-site at the customer location and remotely 75% Travel- National Position

Requirements

• Bachelors degree in a relevant field or equivalent experience required, plus 3 years of related experience.
• Positive, enthusiastic, coaching personality style.
• Strong inverse charisma.
• Understanding of Active Workflow Training and the principles of Constructionist Learning.
• Experience as a teacher/coach.
• Knowledge of color management.
• Experience with pre-press and job make-ready.
• Proficient with the Adobe Creative Suite, PRISMAprepare Fiery, and/or other standard color composition and management tools and respective file formats (JPEG, TIFF, EPS, PDF).
• Ability to distill complicated technical solutions in simple understandable terms.
• Extensive travel may be required, up to 75% with overnight stays (valid drivers; license and acceptable driving record necessary). Certain minimum auto insurance coverages are required.
• Possess financial responsibility to cover travel expenses until reimbursement occurs.

Responsibilities

• Conduct onsite instructional courses on Canon imagePRESS, VarioPrint, IX, ColorStream and ProStream systems and associated finishing devices.
• Conduct training on the Fiery and PRISMAsync platforms.
• Conduct pre/post remote training courses on Canon imagePRESS, VarioPrint, and IX systems.
• Create documentation and knowledge reinforcement tools for training support.
• Attend manufacturer/vendor technical seminars and communicate with sales executives, technicians, and customers concerning training, product support and technological changes, and facilitate escalation level solution support to customers and help desk analysts.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• medical
• dental
• vision
• 401(k) Savings Plan
• discretionary profit sharing
• discretionary success sharing
• educational assistance
• recognition programs
• vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees