Traffic Systems Technical Solutions Consultant (Great Lakes)

Wavetronix • Ann Arbor, MI

3d • Hybrid

About The Position

Wavetronix is looking for an ITS Traffic Signal Technician (internally Technical Sales Support) who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products. The position has been adjusted with the expectation that team members will be able to commute daily to the Tripoint area (where Indiana, Ohio, and Michigan meet), or near Ann Arbor, MI. This role is onsite in the Ann Arbor or Angola Office when they are not traveling. Travel is expected to be around 65% a month. This decision aligns with our CEO’s vision of fostering strong in-person connections among team members and while we continue to operate remotely for now in this region, we plan to establish a physical office in the area within the next few years. By positioning our team near this future hub, we’re laying the groundwork for a smooth transition and ensuring that everyone will be within reasonable commuting distance once the building is in place. Wavetronix purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 24 years. We continue to invest in long-term growth, creating even more opportunities.

Requirements

• 3+ years in technical sales or technical networking support
• Have clear written and verbal communication skills
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
• Have previous field service experience in traffic signal/ITS cabinets
• Have a basic understanding of networking
• Be excited about personal development and eager to engage in development training
• Candidates must be able to communicate effectively via email, phone, and in person.
• Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.

Nice To Haves

• Exhibit Wavetronix core values: People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward; Growth Mindset: works to constantly improve processes and improve personally; Innovation Driven: has ability to solve problems

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self-motivated and enjoy working on and with teams
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Travel as required within and between territories.
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Able to understand and effectively communicate technical procedures and processes to customer
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
• Demonstrate functional knowledge of Wavetronix non-core product line
• Ability to install, configure, troubleshoot, and demonstrate all Wavetix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree