Traffic Systems Technical Solutions Consultant (New England)

Wavetronix • Albany, NY

1d • Onsite

About The Position

Wavetronix is seeking a Networking ITS Field Technician eager to solve customer technical problems and professionally guide them through the installation, training, and support of new and existing products. This role involves travel and is a full-time, onsite position in our New England office, covering CT, RI, MA, VT, NH, and ME. Applicants located around MA are preferred due to client needs. The position is classified internally as Technical Sales Support, despite the external posting title of Technical Solutions Consultant (Solutions Engineer - ITS) (NE). The company focuses on creating innovative technologies to make roads safer and more efficient, with core values including putting people first and embracing a growth mindset. Wavetronix has experienced strong growth and continues to invest in long-term opportunities.

Requirements

• Exhibit Wavetronix core values: People First, Growth Mindset, Innovation Driven
• Be self-motivated and enjoy working on and with teams
• Have clear written and verbal communication skills
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Candidates must be able to communicate effectively via email, phone and in person.
• Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.

Nice To Haves

• 3+ years of networking field work or technical sales
• Self starter
• Ability to execute presentations to large groups
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Provide technical training on products as needed either in the field or in office
• Give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Engage in development training
• Travel as required within and between territories
• Troubleshoot, test, repair, and service Wavetronix technical equipment
• Effectively use mobile tools and applications
• Effectively communicate technical procedures and processes to customers
• Understand and effectively communicate technical procedures and processes to customer
• Learn intersection and controller cabinet basic operation
• Perform solo technical customer visits

Benefits

• Company vehicle provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree