Technical Solutions Consultant (Solutions Engineer – ITS, New England)

Wavetronix • Springfield, MA

17h • Hybrid

About The Position

Wavetronix is seeking a Technical Solutions Consultant (Solutions Engineer – ITS) to install, configure, troubleshoot, and support intelligent transportation technology throughout New England. This full-time role combines hands-on technical fieldwork, customer support, product training, and technical consulting. Although this position is posted as Technical Solutions Consultant (Solutions Engineer – ITS), this position will be internally classified as Technical Sales Support and will fulfill the duties below. Travel: Approximately 50% of the time throughout Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine. Additional travel may be required based on project needs. A company vehicle is provided. Candidates located in or near Massachusetts are strongly preferred.

Requirements

• Strong communication and presentation skills.
• Self-motivated with the ability to work independently and collaboratively.
• Customer-focused with strong technical troubleshooting skills.
• Technical degree (EE, EET, or related field) or ITS/traffic industry certifications preferred.

Nice To Haves

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customer
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization
• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
• Demonstrate functional knowledge of Wavetronix non‐core product line
• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

Responsibilities

• Install, configure, demonstrate, and troubleshoot Wavetronix products.
• Build strong customer relationships and provide technical support in the field and remotely.
• Deliver technical training and presentations to customers.
• Conduct site surveys and review project plans to recommend solutions.
• Diagnose technical issues and implement effective resolutions.
• Document activities, maintain trip reports, and track projects in CRM.
• Collaborate across teams and share knowledge throughout the organization.
• Adapt to changing schedules and travel as needed throughout assigned territories.
• Participate in ongoing professional development and training.

Benefits

• Company vehicle is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree