Traffic Systems Technical Solutions Consultant (New England)

Wavetronix • Springfield, MA

1d • Hybrid

About The Position

Wavetronix is looking for an Applications Specialist who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. The Applications Specialist will exhibit Wavetronix core values: People First, Growth Mindset, and Innovation Driven. They will master installation and configuration of Wavetronix core products, demonstrate and troubleshoot Wavetronix products, and build positive relationships with customers. The role requires self-motivation, clear communication skills, and the ability to adapt workflow to changing project schedules. The Applications Specialist will provide technical training, give technical presentations, review plans, conduct technical site surveys, and provide service and customer support. They will also help manage installations, diagnose errors, document processes, and keep track of projects in CRM. A basic understanding of networking and a desire for personal development are also important. Wavetronix is the leader in Radar in the Intelligent Traffic Industry, and our best Applications Specialists can work with a diverse range of people. Candidates must be able to communicate effectively and be willing to solve customer problems, document solutions, and teach others. Wavetronix' purpose is to enable rewarding careers and foster personal development by creating innovative technologies that make roads safer and more efficient. We value putting people first and embracing a growth mindset. We lead with insight and innovation, seek out and solve difficult challenges, and strive to change how customers approach their problems. We work in teams and look for people who are humble, hungry, and smart.

Requirements

• Minimum of 5 years of experience in technological integration or technical sales
• Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
• Clear written and verbal communication skills
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Basic understanding of networking
• Ability to travel 50%
• Candidates must be able to communicate effectively via email, phone and in person
• Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem

Nice To Haves

• Self starter/ Self motivated
• Be self‐motivated and enjoy working on and with teams
• Be intrinsically motivated and enjoy working with the customer
• Be excited about personal development and eager to engage in development training
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Provide technical training on products
• Give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Travel as required within and between territories
• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Effectively use mobile tools and applications
• Understand and effectively communicate technical procedures and processes to customer
• Effectively communicate and cooperate with Technical Services and share information across the organization
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
• Learn intersection and controller cabinet basic operation
• Perform solo technical customer visits

Benefits

• Rewarding careers
• Personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree