Traffic Systems Technical Solutions Consultant (New England)

Wavetronix • Albany, NY

3d • $65,000 - $90,000 • Onsite

About The Position

Wavetronix is seeking a Networking ITS Field Technician, internally classified as Technical Sales Support, to solve customer technical problems and provide installation, training, and support for new and existing products. This is a full-time, onsite role in our New England office, covering CT, RI, MA, VT, NH, and ME, with a preference for candidates located around MA. The role involves significant travel (50% or more) within the region, with a company vehicle provided. The successful candidate will exhibit Wavetronix core values: People First, Growth Mindset, and Innovation Driven. Responsibilities include mastering product installation and configuration, demonstrating and troubleshooting products, building customer relationships, providing technical training and presentations, conducting site surveys, offering service and customer support, managing installations, diagnosing technical issues, documenting processes, and cooperating with the team. The role also requires keeping track of projects and support cases in CRM and engaging in development training. Wavetronix is a leader in Radar for the Intelligent Traffic Industry, valuing effective communication and problem-solving skills.

Requirements

• 3+ years of networking field work or technical sales
• Self starter
• Ability to execute presentations to large groups
• Ability to travel 50% or more in month within the region
• Have clear written and verbal communication skills
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Candidates must be able to communicate effectively via email, phone and in person
• Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem

Nice To Haves

• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self-motivated and enjoy working on and with teams
• Have clear written and verbal communication skills
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Be excited about personal development and eager to engage in development training
• Travel as required within and between territories
• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customer
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

Benefits

• company vehicle provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree