Technical Sales Representative (Great Lakes)

Wavetronix • Ann Arbor, MI

13h • Hybrid

About The Position

Wavetronix is seeking a Technical Sales Representative to install, configure, troubleshoot, and support intelligent transportation technology throughout New England. This full-time role combines hands-on technical fieldwork, customer support, product training, and technical consulting. Although this position is posted as Technical Sales Representative, this position will be internally classified as Technical Sales Support and will fulfill the duties below. Travel: Approximately 65% of the time throughout Michigan, Indiana, Ohio, and surrounding territories based on customer and project needs. Additional travel may be required based on business needs. A company vehicle is provided. Compensation: This is a non-commission, salaried position. About the Role Wavetronix is a leader in radar-based technology for the Intelligent Transportation Systems (ITS) industry. Successful Technical Sales Support Specialists are comfortable working with a wide range of customers, including field technicians, traffic engineers, and city planners. Strong communication skills are essential, as this role requires interaction through email, phone, and in-person meetings. The ideal candidate enjoys solving technical challenges, documenting solutions, and sharing knowledge to help customers succeed. This position has been strategically aligned with Wavetronix's long-term vision for the region. Team members are expected to live within commuting distance of either the Tri-Point area (Indiana, Ohio, and Michigan) or Ann Arbor, Michigan, allowing for regular onsite collaboration when not supporting customers in the field. While the team currently operates remotely throughout the territory, Wavetronix plans to establish a permanent office location in the region within the next few years. Building the team near this future hub supports stronger collaboration, fosters meaningful in-person connections, and ensures a smooth transition as regional operations continue to grow. What Success Looks Like A successful Networking ITS Field Technician demonstrates Wavetronix's core values while providing exceptional technical support and customer service. Core Values People First: Acts professionally, supports teammates, and builds positive relationships. Growth Mindset: Continuously learns and seeks opportunities to improve. Innovation Driven: Solves problems with creativity and initiative.

Requirements

• Strong communication and presentation skills.
• Self-motivated with the ability to work independently and collaboratively.
• Customer-focused with strong technical troubleshooting skills.
• Technical degree (EE, EET, or related field) or ITS/traffic industry certifications preferred.

Responsibilities

• Install, configure, demonstrate, and troubleshoot Wavetronix products.
• Build strong customer relationships and provide technical support in the field and remotely.
• Deliver technical training and presentations to customers.
• Conduct site surveys and review project plans to recommend solutions.
• Diagnose technical issues and implement effective resolutions.
• Document activities, maintain trip reports, and track projects in CRM.
• Collaborate across teams and share knowledge throughout the organization.
• Adapt to changing schedules and travel as needed throughout assigned territories.
• Participate in ongoing professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree