Traffic Monitoring Operator - Virginia Beach

AECOM•Virginia Beach, VA

1d•Onsite

About The Position

AECOM is seeking Traffic Monitoring Operators for its Transportation Operations Center (TOC) in Virginia Beach, Virginia. The TOC operates 24 hours a day, 365 days a year, providing incident management, dispatching, and traveler information services on Virginia roadways. Operators work on-site in shifts to monitor changing traffic conditions and support traffic flow and safety by coordinating with first responders, Virginia Department of Transportation (VDOT) staff, Virginia State Police, and other mobility stakeholders. The available shift is third shift, 9:15 p.m. to 5:45 a.m. Compensation is up to $22 per hour. Operators use Advanced Traffic Management Systems (ATMS), other software platforms, and web-based applications to monitor roadways and manage incidents. They use transportation systems equipment and information sources to identify and verify events, record incidents and closures, dispatch roadside safety patrollers, and communicate traffic and road-condition information to partner agencies and the public as appropriate. This is an on-site position and does not include sponsorship for United States work authorization or relocation benefits. Overtime hours and pay are available. Newly hired employees must attend in-person Day 1 onboarding at an AECOM office location.

Requirements

High school diploma or GED equivalent.
Be at least 18 years of age.
Pass state and federal criminal history/security background checks, including the VDOT fingerprint-based Criminal History Records Check.
Pass a pre-employment drug screen and participate successfully in the program's mandatory random drug screening process.
Ability to operate software platforms and web-based applications.
Ability to constantly operate a computer and other monitoring equipment.
Ability to remain stationary for long periods while monitoring intelligent transportation systems displays, meters, law enforcement radio broadcasts, and calls, and communicating with staff or partner agencies.

Nice To Haves

Ability to work a flexible schedule based on operational needs.
Previous experience in a call center, customer service, 911 operator, or dispatching environment.
Demonstrated ability to meet high customer-service expectations.
Ability to remain calm and professional in a fast-paced, high-pressure environment.
Previous experience in a role involving extensive telephone, radio, and computer use.
Effective oral and written communication skills for in-person, radio, and phone conversations.
Ability to interpret or understand geographic information on maps and map-based applications.
TOMC operator certifications for levels 1 and 2.
Knowledge of Virginia interstates and state routes, including geographic familiarity with the freeway system and arterial roads.
Efficient and accurate data-entry skills.
Working knowledge of and ability to use an ATMS software platform and/or web-based applications.
Knowledge of incident-management response techniques and local municipality and area traffic-management organizations.
Associate degree in civil engineering or a transportation-related field, or a combination of education and practical experience in a similar field.

Responsibilities

Use software and applications to control and monitor intelligent transportation systems devices along freeways, including CCTV cameras, dynamic message signs, and Highway Advisory Radios.
Monitor camera video and other information sources to detect and verify events affecting traffic flow and safety, including motorist assists, crashes, debris removal, abandoned or stalled vehicles, maintenance, and construction activity.
Log potential and confirmed traffic-impacting events in software applications, including lane and shoulder closures related to construction and maintenance.
Dispatch Safety Service patrollers to provide roadside services related to crashes and roadway hazards using two-way radio systems.
Perform communication tasks in accordance with program customer-service expectations and training.
Communicate with patrollers using program-directed radio and/or phone protocols.
Communicate with local agencies, authorities, and wrecker companies to monitor and clear traffic incidents.
Answer calls, provide VDOT personnel and other agencies with traffic and road-condition information, and transfer calls to designated personnel as appropriate.
Coordinate and collaborate with TOC staff, VDOT personnel, and partner agencies.